Windows 7: Cannot restart or shutdown windows 7

Yatchiie · 17 Apr 2012

Okay, this is the first time I encountered this problem. Help
I didn't do anything with my pc, I just wanted to restart it but after I clicked it, nothing happens No pop up message appears after clicking restart

Kaktussoft · 17 Apr 2012

Quote: Originally Posted by Yatchiie

Okay, this is the first time I encountered this problem. Help
I didn't do anything with my pc, I just wanted to restart it but after I clicked it, nothing happens No pop up message appears after clicking restart

shutdown works? logoff work?

Yatchiie · 17 Apr 2012

it didn't work too

Kaktussoft · 17 Apr 2012

"other user","logoff", "lock","shutdown","reboot".... none of them work?
press power button once... does it shutdown?

Your mouse click works fine in windows?

DavidW7ncus · 17 Apr 2012

Does the PC turn on at all?

When you push the power button does anything start-up, light-up, fans spin, screen displays something, etc. ?

If not, sounds like your Power Supply died.

Yatchiie · 18 Apr 2012

Quote: Originally Posted by DavidW7ncus

Does the PC turn on at all?

When you push the power button does anything start-up, light-up, fans spin, screen displays something, etc. ?

If not, sounds like your Power Supply died.

it works fine

Quote: Originally Posted by Kaktussoft

"other user","logoff", "lock","shutdown","reboot".... none of them work?
press power button once... does it shutdown?

Your mouse click works fine in windows?

my mouse clicks fine ..other options didn't work too including the manual setup of safe mode in > msconfig>boot>safe mode . after clicking restart the computer didn't restart itself, I've been waiting for like 10 minutes but still the desktop icons didn't disappear

Influx · 18 Apr 2012

Quote:

my mouse clicks fine ..other options didn't work too including the manual setup of safe mode in > msconfig>boot>safe mode . after clicking restart the computer didn't restart itself, I've been waiting for like 10 minutes but still the desktop icons didn't disappear

Hello Yatchie,

Try running a Full Scan with Malware Bytes.
Then run a System File Check.
Please report us back the results.

Yatchiie · 18 Apr 2012

My AV detected a rootkit that cannot be healed called inline hook ntkmlpa.exe, I don't know if that rootkit caused my problem

Golden · 18 Apr 2012

Yatchie,

Please download TDSSKILLER.ZIP from the bottom of this link, run it, then post back the results here.

Anti-rootkit utility TDSSKiller

Regards,
Golden

Kaktussoft · 18 Apr 2012

Boot from System Repair Disc - Create or Windows 7 install dvd
now System Recovery Options option 2

select "command prompt"

Code:

bootrec/fixmbr
bootrec/fixboot

Your MBR virus is gone! But windows contains a virus that automatically rewrites the MBR with the rootkit. So don't start windows yet!

Now boot again form that cd/dvd and perform "system restore" and go back in time prior to infection.
Now boot normally from harddisk

Windows 7: Cannot restart or shutdown windows 7

Cannot restart or shutdown windows 7 problems?