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Windows 7: WD Passport Not Recognized (Part 2)

18 Apr 2012   #1
torre

Win 7, 32bit, Premium
 
 
WD Passport Not Recognized (Part 2)

Need to Recover Data from WD Passport External HD

Capture.PNG (154.8 KB)



This is a continuation of above thread. WD Passport cannot be accessed.

Drive now shows under disk mangement with note it needs to be initialized. When I click on disk 2, a get an incorrect function error after clicking, thus I can't bring the disk online. Note the red mark on disk 2.

Thoughts ? Thanks !




Attached Thumbnails
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My System SpecsSystem Spec
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18 Apr 2012   #2
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

You say you clicked on the drive.

Left click or right click?

You need to right-click the drive before you can initialize (create a volume) on it.
My System SpecsSystem Spec
18 Apr 2012   #3
torre

Win 7, 32bit, Premium
 
 

Initialize is grayed out. I also can't bring disk 2 online. When I click, I get an "incorrect function" error.
My System SpecsSystem Spec
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18 Apr 2012   #4
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Unless anyone else has any other ideas I'd say the drive is screwed.
My System SpecsSystem Spec
18 Apr 2012   #5
F5ing

Windows 7 Ultimate x64
 
 

Try checking the drive with this:

WD Support / Downloads / Legacy External / WD Passport

It will allow checking their USB externals similar to the way a SATA/PATA directly connected can be diagnosed.
My System SpecsSystem Spec
18 Apr 2012   #6
torre

Win 7, 32bit, Premium
 
 

Test stated "Error was detected while repairing bad sectors, contact WD tech support"

Thanks - I will give tech support a call later tonight/tomorrow.
My System SpecsSystem Spec
18 Apr 2012   #7
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Let us know how you get on.
My System SpecsSystem Spec
18 Apr 2012   #8
torre

Win 7, 32bit, Premium
 
 

WD Tech Support stated the above diagonstic tool linked by sibbil was the only way to repair. They recommended data recovery as only option.

Thanks All !
My System SpecsSystem Spec
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 WD Passport Not Recognized (Part 2)




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