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Windows 7: WD Passport Not Recognized (Part 2)

18 Apr 2012   #1

Win 7, 32bit, Premium
 
 
WD Passport Not Recognized (Part 2)

Need to Recover Data from WD Passport External HD

Capture.PNG (154.8 KB)



This is a continuation of above thread. WD Passport cannot be accessed.

Drive now shows under disk mangement with note it needs to be initialized. When I click on disk 2, a get an incorrect function error after clicking, thus I can't bring the disk online. Note the red mark on disk 2.

Thoughts ? Thanks !



Attached Thumbnails
WD Passport Not Recognized (Part 2)-capture.png  
My System SpecsSystem Spec
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18 Apr 2012   #2

Windows 7 Ultimate SP1 64-Bit
 
 

You say you clicked on the drive.

Left click or right click?

You need to right-click the drive before you can initialize (create a volume) on it.
My System SpecsSystem Spec
18 Apr 2012   #3

Win 7, 32bit, Premium
 
 

Initialize is grayed out. I also can't bring disk 2 online. When I click, I get an "incorrect function" error.
My System SpecsSystem Spec
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18 Apr 2012   #4

Windows 7 Ultimate SP1 64-Bit
 
 

Unless anyone else has any other ideas I'd say the drive is screwed.
My System SpecsSystem Spec
18 Apr 2012   #5

Windows 7 Ultimate x64
 
 

Try checking the drive with this:

WD Support / Downloads / Legacy External / WD Passport

It will allow checking their USB externals similar to the way a SATA/PATA directly connected can be diagnosed.
My System SpecsSystem Spec
18 Apr 2012   #6

Win 7, 32bit, Premium
 
 

Test stated "Error was detected while repairing bad sectors, contact WD tech support"

Thanks - I will give tech support a call later tonight/tomorrow.
My System SpecsSystem Spec
18 Apr 2012   #7

Windows 7 Ultimate SP1 64-Bit
 
 

Let us know how you get on.
My System SpecsSystem Spec
18 Apr 2012   #8

Win 7, 32bit, Premium
 
 

WD Tech Support stated the above diagonstic tool linked by sibbil was the only way to repair. They recommended data recovery as only option.

Thanks All !
My System SpecsSystem Spec
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 WD Passport Not Recognized (Part 2)





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