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Windows 7: Windows 7 upgrade, black screen

07 May 2012   #21
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Quote   Quote: Originally Posted by Nathc View Post
Thanks again. One last thing (I hope), how do I allow it to boot from the dvd if I can't change the boot order. Remember, all I see is a black screen. For others reading this thread, only buy a legitimate copy of anything. I have learned the hard way!
Why can't you change the boot order if needed?

You change the boot order by entering the BIOS. It has nothing to do with Windows.

You enter the BIOS by holding down a particular key immediately when you try to start.

Which key?? Not sure on a Dell, it varies. Try the delete key. If that fails, try various of the F keys. You should be able to Google which key you need on a Dell.

Once the BIOS loads, you have to fish around in it for the location where you change the boot order.

Dells may also have some type of a boot menu where you could choose to boot from the DVD drive on a one-time basis. The menu should come up with an F key---if it's available on Dells at all and if your fiddling with the PC has not removed that capability.


My System SpecsSystem Spec
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07 May 2012   #22
Nathc

Vista 32 Home Basic
 
 

Brilliant thanks. I was thinking I couldn't get intp the BIOS
My System SpecsSystem Spec
07 May 2012   #23
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Quote   Quote: Originally Posted by Nathc View Post
Brilliant thanks. I was thinking I couldn't get intp the BIOS
I think it may be the F2 key on a Dell.

Try it and find out. You may as well know now rather than later.
My System SpecsSystem Spec
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07 May 2012   #24
Nathc

Vista 32 Home Basic
 
 

Right, I have turned the system on and I cannot even access the BIOS. I need to wait for the dell logo screen and then press the f key. Screen is blank from the moment I turn it on. Doesn't budge at all. Maybe I don't have a BIOS anymore!
My System SpecsSystem Spec
07 May 2012   #25
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Shut down as completely as you can. All switches off, so you can do a cold start.

Start and immediately hold down the F2 key. Keep it down.

Do you see ANYTHING other than a blank screen?

If that gives you nothing, I am out of ideas other than resetting the CMOS by pulling the battery for a minute or so.

I assume you can hear noises of some type when it tries to start--fans, hard drives, electrical noise, something however faint?
My System SpecsSystem Spec
07 May 2012   #26
Nathc

Vista 32 Home Basic
 
 

I'm in work now and have taken it with me. I have tried what you have suggested, with no luck. It will just not budge from the original blank screen. The hard drive may be turning over - but i'm not sure. Will have a proper listen in a bit and report back. Removing the Cmos - is it straightforward? Will google anyway. At the mo all i'm thinking is I need a new bloody laptop
My System SpecsSystem Spec
07 May 2012   #27
Nathc

Vista 32 Home Basic
 
 

......Nothing but a completely blank screen when I turn it on. The power light comes on. I have spoken with the guy who installed from the same disc on a Vista and an XP system, and he is up and running with no errors.
My System SpecsSystem Spec
07 May 2012   #28
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

I know next to nothing about laptops. For all I know, you simply have a dead screen. Or you may have major hardware problems.

Inspect your manual or go online to Dell and enter your service key for complete access to Dell troubleshooting, specifications, downloads, etc.

Nor do I know if you could still recover to Vista if you bought those Dell recovery DVDs.

It is possible F2 is the wrong key. I am out of ideas.
My System SpecsSystem Spec
07 May 2012   #29
Nathc

Vista 32 Home Basic
 
 

Thank you so much for your time. Will post back later
My System SpecsSystem Spec
07 May 2012   #30
alishathomaz

Windows 7 Ultimate x64
 
 

Removing the graphics driver in safe mode might work for you. Just remove it via Device manager.
My System SpecsSystem Spec
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 Windows 7 upgrade, black screen




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