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Windows 7: My pictures - 8gb of files but not showing. windows 7

08 May 2012   #1
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 
My pictures - 8gb of files but not showing. windows 7

Hello everyone,

Just to start by saying that your help is greatly appreciated.

A friend of mine passed me her sony vaio laptop which had a virus on. I have managed to remove the virus, malware, MSE scan in safe mode etc etc but at the time of taking the laptop she reported that all her pictures where not accessible.

1. when i select my pictures there is no viewable pictures.
2. when i right click and select properties it shows 8.17gb size.

i have selected security beleiving that it may be a permissons issue but to no avail.

1. checked owner in advanced security settings and even edited, selecting replace owner on subcontainers and objects.
2. edited changed permissons making sure all data matched for username.

still no viewing of pictures.

any thoughts on how to go about being able to view pictures.

Please note.. issue also with my music and my documents. Not sure if its the virus that has caused the issue? but now removed i would have thought this would have been resolved.

thanks
a very confused andrew


My System SpecsSystem Spec
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08 May 2012   #2
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Are there any restore points to a date prior to the virus?
My System SpecsSystem Spec
08 May 2012   #3
gregrocker

 

Was this a virus that hides files until you buy it's phony A/V scan?

Here is how it was solved for me: Fake AV infection - files hidden?

I would go through the disinfection regimen in addition to using the Unhide program.
My System SpecsSystem Spec
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08 May 2012   #4
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 

hi ignatzatsonic, laptop was restored to an earlier date prior virus infection.
My System SpecsSystem Spec
08 May 2012   #5
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 

hi gregrocker... possibly. as i say.. the information was limited but i will investigate.

thanks for the comments so far.
My System SpecsSystem Spec
08 May 2012   #6
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 

just to comment all the program files were hidden but after restore they are all showing.

just the pictures and music, docs etc.
My System SpecsSystem Spec
08 May 2012   #7
kado897

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Was this an image restore? If the pictures were on the disk that was restored then the pictures will have been overwritten. You may be able to get some of them back with Recuva. The link is in my signature.
My System SpecsSystem Spec
08 May 2012   #8
rraod

MS Windows 7 Ultimate 64-bit SP1
 
 

If the files are still there in the My Pictures folder but you can not view them, try resetting the Hidden Attribute for all the files in this folder.

You can also go to folder options and click on the radio button for "Show Hidden files, folders and drives" setting.

If you can see the file names but could not access the files, then you may have to change the permissions for all the files in this folder.

Try copying the files to an external drive (flash, HDD) and check them in another laptop.
My System SpecsSystem Spec
08 May 2012   #9
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 

morning people,

i basically ran combofix and unhide and everything is back to normal.

thanks for all your help.

big thanks to gregrocker and everyone who helped him out.

this forum is worth its weight in gold.

regards
andrew
My System SpecsSystem Spec
08 May 2012   #10
gregrocker

 

Glad to hear it. Our Security specialists are the best in the world. They have saved my neck several times.

You can mark the thread Solved at top.
My System SpecsSystem Spec
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 My pictures - 8gb of files but not showing. windows 7




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