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Windows 7: My Documents won't open when I hit any "Browse" option.

11 May 2012   #11
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

If that is the case,
then:
WINDOWS DEFENDER OFFLINE is NOT Windows Defender!

Now why do I say that?

Because Microsoft has named a marvelous product such that confusion is caused.

I would like for you to click on the WDO (Window Defender Offline) link in my signature.
Follow the instructions there to download and install to USB. Run WDO
When you run WDO, a quick scan will be run automatically. When the quick scan finishes, run a full scan over all drives

We also have a tutorial on WDO: Windows Defender Offline

After running WDO and rebooting, please upload the .LOG files in:
\Windows\Microsoft Antimalware\Support



My System SpecsSystem Spec
.
11 May 2012   #12
MrStelth

Windows 7 Home Premium 64bit
 
 

Okay, so I ran the quick scan and the whole system scan. Is this the file you wanted? Or the whole set under the \Support folder?

MPLog-05112012-165944.log


My System SpecsSystem Spec
12 May 2012   #13
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

all of the logs in the folder given in my post.
thanks,
karl
My System SpecsSystem Spec
.

12 May 2012   #14
MrStelth

Windows 7 Home Premium 64bit
 
 

Alright, here are all the .LOG files in the support folder. And i just want to say again, thanks for spending the time to help me out. I really appreciate it.

MpCacheStats.log

MPDetection-05112012-165944.log

MPLog-05112012-165944.log

msssWrapper.log


My System SpecsSystem Spec
12 May 2012   #15
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

excellent.

Now would you once again run just the quick scan?

This time you should come up with a clean slate.

On that previous run, WDO removed some malware.

After the new quick scan finishes, then make sure by checking history that all have been removed and then shutdown, reboot and post the new log files.

thanks,
My System SpecsSystem Spec
12 May 2012   #16
MrStelth

Windows 7 Home Premium 64bit
 
 

Okay, so I reran the quick scan, checked the history to make sure it was clear, and rebooted. And here are the new .LOG files

MpCacheStats.log

MPDetection-05112012-165944.log

MPLog-05112012-165944.log

msssWrapper.log


My System SpecsSystem Spec
12 May 2012   #17
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Is the problem gone? Yes / No

Please carry out:

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools
icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools
icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools
icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD the startup.txt file
UPLOAD the Scheduled Tasks.txt file
UPLOAD the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums
=====================================

What anti-virus/firewall/anti-anything software are you using?

=========================================

thanks,
karl
My System SpecsSystem Spec
12 May 2012   #18
MrStelth

Windows 7 Home Premium 64bit
 
 

Sorry for the late reply.
The problem has not been solved, but here are the CCleaner files. And I've been using the free version of AVG for my anti-virus program.

Scheduled Tasks.txt

startup.txt

install.txt

Thanks,
MrStelth


My System SpecsSystem Spec
12 May 2012   #19
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

uninstall AVG.
Install and use MSE, Microsoft Security Essential Link in my signature.
Am off to watch basketball.
Be back later.
karl
My System SpecsSystem Spec
12 May 2012   #20
lehnerus2000

W7 Ultimate SP1, LM18 MATE, W10IP VM, W10 Home, #All 64 bit
 
 
sfc /scannow

You may need to open the "Command Prompt" and execute:
sfc /scannow
Tutorial:
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
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 My Documents won't open when I hit any "Browse" option.




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