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Windows 7: Windows 7 Freezes on Shutdown

11 May 2012   #11
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Of concern to you should be why is your oldest restore point from 3 days ago. The time frame should be much greater.

To rule out malware, I'm going to need you to run Windows Defender Offline.

Windows Defender OFFLINE is NOT Windows Defender.

This is another example of some genius at Microsoft choosing a confusing name.

In any case, click on the WDO link in my signature.
That will take you to the microsoft site where you can download WDO. You will also find instructions there.

We also have a tutorial on WDO: Windows Defender Offline

I strongly recommend putting WDO on a USB stick. Updating a DVD can be problematic and is inflexible.

WDO will run a quick scan automatically. When the quick scan finishes, run a full scan over all drives.

Expect the full scan to take 1 to 2 hours.

After WDO is finished and you have booted up normally, then upload the 4 log files in: \Windows\Microsoft Antimalware\Support


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 Windows 7 Freezes on Shutdown




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