My brother recently bought a Dell laptop (Inspiron N5110). He created a password for his user account, and when he went to login during his next session, the password didn't work. The 'Create Password' field had two entry boxes, so the probability of an error in the password is quite small.
I have tried various password reset/recovery programs, but when I boot with the program, the user account is not displayed. Thus, I cannot reset or recover the password.
Booting in Safe Mode has been tried, but it also requires input of the user's password. Booting to the last safe configuration doesn't help, as there is nothing (apparent) wrong with the actual system.
Any help would be greatly appreciated.