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Windows 7: Windows 7 64 bit Laptop Freezing? Help Please


14 May 2012   #1

64 bit
 
 
Windows 7 64 bit Laptop Freezing? Help Please

Hi I got my laptop about 3 months ago bought it new. Its a HP G7-1365dx windows 7 64 bit laptop. Everything has been fine with until today. I started playing League of Legends then the laptop froze in mid game. I restarted and it froze again while in firefox. I ran virus scans and registry scans and nothing came up there. It is just freezing after I log in. Also weirdly my wifi card disappeared in device manager and showed back up after restarting the laptop again. My need to resinstall or update. Can someone help me with this problem?

Someone told me it might be overheatting, but I ran speedfan so I know that isnt the problem.

My System SpecsSystem Spec
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14 May 2012   #2
Microsoft MVP

 

It's doubtful overheating would be a problem on such a new rig.

But what is a major problem with HP is the horrendous load of crapware they lard in along with useless duplicate utliltiies which have much better versions built into Windows 7. These throttle the OS to where gamers are left with the short end of the joystick.

You can see if it will help to Clean Up Factory Bloatware. This at least turns off the freeloaders and cleans up the mess they make.

if that isn't sufficient then HP has a new minimal Factory Recovery you can run which gets rid of most of the bloatware: HP Recover Windows 7 Operating System Using HP Recovery - HP Customer Care (United States - English)

Finally, you can do what most tech enthusiasts do and Clean Reinstall - Factory OEM Windows 7. Everything you need to get a perfect clean reinstall is in the link.
My System SpecsSystem Spec
14 May 2012   #3

Windows 7 Home Premium 64bit SP 1
 
 

If you didn't get the installation DVD's for your HP laptop, you can do like I did and call customer service to request them. They sent me out three DVD's for N/C. Two with Windows 7 32bit and 64bit and the third with the drivers and software (bloatware) that came pre-installed. But at least you now have the choice of deciding which software you want to install.
My System SpecsSystem Spec
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14 May 2012   #4

64 bit
 
 

Quote   Quote: Originally Posted by LittleJay View Post
If you didn't get the installation DVD's for your HP laptop, you can do like I did and call customer service to request them. They sent me out three DVD's for N/C. Two with Windows 7 32bit and 64bit and the third with the drivers and software (bloatware) that came pre-installed. But at least you now have the choice of deciding which software you want to install.
so, do you think reinstalling the windows 7 will fix the problem?
My System SpecsSystem Spec
14 May 2012   #5

 

You don't need to go that far yet, you can start by identifying and uninstalling HP's stuff and see if you still get the problem. Still, "freezing" isn't something a new PC should be doing so if you have the time, a full reinstall of Windows 7 should help.
My System SpecsSystem Spec
14 May 2012   #6

Windows 7 Home Premium 64bit SP 1
 
 

Quote   Quote: Originally Posted by wordstl View Post
Quote   Quote: Originally Posted by LittleJay View Post
If you didn't get the installation DVD's for your HP laptop, you can do like I did and call customer service to request them. They sent me out three DVD's for N/C. Two with Windows 7 32bit and 64bit and the third with the drivers and software (bloatware) that came pre-installed. But at least you now have the choice of deciding which software you want to install.
so, do you think reinstalling the windows 7 will fix the problem?
I would say chances are very good that it would take care of the problem. That being said, it all depends on how much effort you have put into configuring your current installation. If you don't want to lose a lot of the settings and also have to reinstall your software, then I would try a process of elimination, such as uninstalling any unnecessary software.
My System SpecsSystem Spec
16 May 2012   #7

64 bit
 
 

Quote   Quote: Originally Posted by LittleJay View Post
Quote   Quote: Originally Posted by wordstl View Post
Quote   Quote: Originally Posted by LittleJay View Post
If you didn't get the installation DVD's for your HP laptop, you can do like I did and call customer service to request them. They sent me out three DVD's for N/C. Two with Windows 7 32bit and 64bit and the third with the drivers and software (bloatware) that came pre-installed. But at least you now have the choice of deciding which software you want to install.
so, do you think reinstalling the windows 7 will fix the problem?
I would say chances are very good that it would take care of the problem. That being said, it all depends on how much effort you have put into configuring your current installation. If you don't want to lose a lot of the settings and also have to reinstall your software, then I would try a process of elimination, such as uninstalling any unnecessary software.
I just did a factory restore and everything is working fine, but the laptop still freezes. Not as much though. Should I still go ahead and do a windows 7 reinstall?

Also like to say that it doesn't freeze in safe mode. After a factory restore and everything working I cant figure what can be the problem
My System SpecsSystem Spec
16 May 2012   #8
Microsoft MVP

 

First try Cleaning Up Factory Bloatware as I suggested two days ago and to which you didn't reply.

Is that doesn't solve the issue work through these Troubleshooting Steps for Windows 7 to try check the logs for clues, use System Resources to see if it finds problems, test your RAM and HD, etc.

If none of these help then Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
16 May 2012   #9

64 bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
First try Cleaning Up Factory Bloatware as I suggested two days ago and to which you didn't reply.

Is that doesn't solve the issue work through these Troubleshooting Steps for Windows 7 to try check the logs for clues, use System Resources to see if it finds problems, test your RAM and HD, etc.

If none of these help then Clean Reinstall - Factory OEM Windows 7
Sry for not replying but I had gotten rid of all my bloatware at that point. I ran tests using the hp bios test, everything ram, hd, video card, sound, etc passed on the tests.

I guess ill go ahead with the clean reinstall
My System SpecsSystem Spec
16 May 2012   #10
Microsoft MVP

 

When you say you've gotten rid of the bloatware, have you followed all of the steps to establish a Clean Boot with only the AV starting with Windows, testing System file integrity after uninstalling crap, cleaning and defragging?

It's good to become familiar with the Windows 7 OS troubleshooting methods which are also covered in Troubleshooting tutorial.
My System SpecsSystem Spec
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 Windows 7 64 bit Laptop Freezing? Help Please




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