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Windows 7: HP Desktop Startup Screen Frozen- Geek Squad Says Fried Motherboard?

16 May 2012   #11
severedsolo

Windows 7 Ultimate X64 SP1
 
 

You can get a USB SATA HDD enclosure for about £20-30 (that translates to about US$50 but I don't know if they actually are that much over there. If you are very lucky you may be able to get the data like that, however, if the drive isn't running on any SATA ports, and its definitely not a port issue, (and the chances of all SATA ports dying are very very low) probably not. You may be able to get professional recovery... but in fairness, it depends on the value of the data

As for Windows, no you shouldn't have to. On the side of your machine you should have a sticker with a product key, if you input that into Windows then it will accept it (assuming your machine came with Windows 7 preinstalled). If you have a retail edition of 7 then just use the product key on the box. Just make sure you use the right level of Windows (Home Premium, Ultimate etc.)

If you don't have installation media, but do have the product key, let us know, we can help with that.

Just as an aside, as I said the chances of all ports dying are ridiculously low, however if this has happened, then you won't be able to use any HDD on the machine, which means its as good as dead. I honestly can't believe this has happened, but I'm just giving you all the scenarios here.


My System SpecsSystem Spec
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16 May 2012   #12
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Por2geezguy View Post
Quote:

Since you had an existing drive and it doesn't show up anymore, the drive is probably dead. You can try changing cables and trying a different power connector, but if the drive worked and now no longer works, this likely means the drive has failed. Drives can stop working due to an electrical or mechanical problem. A mechanical problem with the hard drive usually manifests itself in grinding or squeaking noises, random crashes or data loss. Electrical problems can happen instantly, without warning: Such as what you stated in your original post.

To verify its failed, try connecting it to another computer and test the results.


HTH
Thanks, i'll test it out on another computer and see what happens.

If it is the hard drive, is there any way that I can still save the data on it?

-Thanks
I have never tried to recover data from a dead drive. With that said you can search the web for something that may work. For awhile I was employed by a company, Zeinth Infotech, that provided backup disaster recovery for business and the cost for data recovery from a professional souce is pricy. So, professional recovery depends on the value of the data.

HTH
My System SpecsSystem Spec
16 May 2012   #13
Bumpkin

Windows 7 Home Premium 64bit
 
 

Sounds like the HD is bad since no boot disk was found.

Do a Google search for 'Paragon Rescue' (sorry I don't have time to do it now) and burn the .iso file on a CD. Boot the CD by the key shown on the HP splash screen when you start the computer. If it won't boot it may be the mother board, it it does boot, look for the hard drive, if it is still working you can try copying the files to a USB drive.
My System SpecsSystem Spec
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16 May 2012   #14
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Por2geezguy,

I guess it's back in my court. Yes you can plug it in a USB port, but you need the Hw I previously mentioned.

Quote:
Soooo, get either a USB cable or external case for your drive and try to back it up. Searched "SATA/PATA/IDE Drive to USB":
I think that once you get a new drive, you could get the ISO from Ms store and use your original license. I think that would be kosher. There's a post somewhere about it - I don't have the site handy, but I recall it's digital river/microsoft - or at least along those lines. It's not easy to find (at lest for me), the ISO that is, and they might have discontinued offering it. Dunno...

Peace!

Peace!
My System SpecsSystem Spec
16 May 2012   #15
Bumpkin

Windows 7 Home Premium 64bit
 
 

Get the ISO download here Official Windows 7 SP1 ISO from Digital River « My Digital Life be sure to get the correct version that matches you COA sticker.
My System SpecsSystem Spec
17 May 2012   #16
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 
Don't Panic!

Is the Windows 7 USB/DVD download tool included? If not click the link to get it.

Quote:


TO MAKE A COPY OF YOUR WINDOWS 7 ISO FILE:

  1. Click the Windows START button, and click WINDOWS 7 USB/DVD DOWNLOAD TOOL in the ALL PROGRAMS list to open the Windows 7 USB/DVD Download Tool.
  2. In the SOURCE FILE box, type the name and path of your Windows 7 ISO file, or click BROWSE and select the file from the OPEN dialog box. Click NEXT.
  3. Select USB DEVICE to create a copy on a USB flash drive or select DVD disk to create a copy on a DVD disk.
  4. If you are copying the file to a USB flash drive, select your USB device in the drop-down list and click BEGIN COPYING. If you are copying the file up to a DVD, click BEGIN BURNING.
My System SpecsSystem Spec
04 Jun 2012   #17
Por2geezguy

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by severedsolo View Post

As for Windows, no you shouldn't have to. On the side of your machine you should have a sticker with a product key, if you input that into Windows then it will accept it (assuming your machine came with Windows 7 preinstalled). If you have a retail edition of 7 then just use the product key on the box. Just make sure you use the right level of Windows (Home Premium, Ultimate etc.)
Okay so I finally got around to buying a new hard drive. Windows 7 was installed by Best Buy for me when my parents purchased the computer so there is a key code on the side. How do I go about setting everything up once i've installed the new hard drive? If anyone has a link to a tutorial I would appreciate it.
My System SpecsSystem Spec
04 Jun 2012   #18
Bumpkin

Windows 7 Home Premium 64bit
 
 

Take a look at this tutorial by gregrocker Clean Reinstall - Factory OEM Windows 7

I would go to the HP support site first and download the drivers for the network card and chipset in case the installation disk does not have them.
My System SpecsSystem Spec
22 Dec 2014   #19
magoo51

windows 7
 
 
hp startup frozen

I have an hp pavilian and after attempting to configure a bluetooth speaker I did a standard restart. The computer stopped at the blue screen identical to this thread where there are options for setup, boot menu, system recovery, and diagnostics, but every thing is frozen. The only thing that works is the power button and a reboot returns here. Is there any thing to try other than trying to boot to a cd?
My System SpecsSystem Spec
22 Dec 2014   #20
Bumpkin

Windows 7 Home Premium 64bit
 
 

You will get more help by starting a new thread about your problem since this thread is quite old.

Meanwhile, when starting the machine, start tapping the F11 key. This should take you to System Recovery. See if you have a System Restore point (date) before you tried installing the blue tooth app.

If you have a System Repair DVD you made as recommended by most W7 users, try tapping the Escape key while restarting.

Hope this helps!
My System SpecsSystem Spec
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 HP Desktop Startup Screen Frozen- Geek Squad Says Fried Motherboard?




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