My first post here in a looong time, usually I'm fine but this one has really caught me out.
Sorry if I've posted this in the wrong section, feel free to move it
I'm trying to fix a laptop for my neighbour, she's forgotten her password.
It's Seven Ultimate 64 bit.
I've used Hirens to reset the password, which worked. I booted back to Windows and logged on fine. When I tried to change or remove the password I just set, it worked. I was able to login/logout without a username and password.
That was fine till I rebooted the laptop.
Booted into Hirens again, run the password reset again, it said it worked.
Booted back to Windows and now her account isn't showing on the windows login screen. It now shows the Built in administrator and a Other user box that you can put credentials into.
At the moment it's copying everything from the c:\users\<username> folder onto an external drive, but it's 55GB's worth of data so will be waiting a while.
I was hoping I can delete the account that's already on there, create a new one then just copy everything back. Would that work?
If you need anymore info just shout and I'll give. I think I've really screwed it up, although I've used Hirens before at work and it's worked fine so don't see what the problem or difference if here.