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Windows 7: Forgotten password, Hirens not working?


18 May 2012   #1

Seven Ultimate 64bit /Macbuntu 10.10 32bit (desktop) Android 4.0.3 ICS (tablet)
 
 
Forgotten password, Hirens not working?

Hi all!
My first post here in a looong time, usually I'm fine but this one has really caught me out.
Sorry if I've posted this in the wrong section, feel free to move it

I'm trying to fix a laptop for my neighbour, she's forgotten her password.
It's Seven Ultimate 64 bit.

I've used Hirens to reset the password, which worked. I booted back to Windows and logged on fine. When I tried to change or remove the password I just set, it worked. I was able to login/logout without a username and password.
That was fine till I rebooted the laptop.

Booted into Hirens again, run the password reset again, it said it worked.
Booted back to Windows and now her account isn't showing on the windows login screen. It now shows the Built in administrator and a Other user box that you can put credentials into.

At the moment it's copying everything from the c:\users\<username> folder onto an external drive, but it's 55GB's worth of data so will be waiting a while.

I was hoping I can delete the account that's already on there, create a new one then just copy everything back. Would that work?

If you need anymore info just shout and I'll give. I think I've really screwed it up, although I've used Hirens before at work and it's worked fine so don't see what the problem or difference if here.

Cheers guys!

My System SpecsSystem Spec
.

18 May 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

what you want isn't possible!!! what do you mean by "Other user box "?
Is her user account still listed in control panel->users?

Her user account isn't listed on windows logon welcome screen?
My System SpecsSystem Spec
18 May 2012   #3

Seven Ultimate 64bit /Macbuntu 10.10 32bit (desktop) Android 4.0.3 ICS (tablet)
 
 

Thanks for the speedy reply!

Screenshot here, it's from another forum, but it shows what I mean.

Yes, her account is still listed in the Users part of Control Panel.
When I right-click computer > Manage > Users and Groups > Users, she's still there, when I try to double click it, it throws me an error saying "An internal error occurred" if that's of any use too.
My System SpecsSystem Spec
.


18 May 2012   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Goto C:\users. What is her username folder there? Assum it's C:\Users\HerName
In Elevated Command Prompt

Code:
net user  HerName  /active:yes
succeeds?
Now logoff. And see if her name is in logon screen
My System SpecsSystem Spec
18 May 2012   #5

Seven Ultimate 64bit /Macbuntu 10.10 32bit (desktop) Android 4.0.3 ICS (tablet)
 
 

Will give that a go in a sec, I'm currently copying her folder from c:\users onto an external hard drive, it's about 55GB an about a third done copying. Guessing it's not a good idea to stop it while it's in mid flow lol.

//EDIT
Just had a look in System restore, there's a restoration point from yesterday. Is it worth trying that? Will it even effect the profiles or break it even more?
My System SpecsSystem Spec
18 May 2012   #6

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by smurfyy View Post
Will give that a go in a sec, I'm currently copying her folder from c:\users onto an external hard drive, it's about 55GB an about a third done copying. Guessing it's not a good idea to stop it while it's in mid flow lol.

//EDIT
Just had a look in System restore, there's a restoration point from yesterday. Is it worth trying that? Will it even effect the profiles or break it even more?
That's what I just wanna say! Try the restore point prior to problems. It will restore SAM (security hive) as well. It doesn't restore passwords however. Try it.

Is her name listed now?
My System SpecsSystem Spec
18 May 2012   #7

Seven Ultimate 64bit /Macbuntu 10.10 32bit (desktop) Android 4.0.3 ICS (tablet)
 
 

I just tried that command in an elevated command prompt, it gave me an error of;
"System error 1359 has occurred.
An internal error occurred."

I'm defo typing it correct, I checked a couple of times.

Will try the restore after that folder has coppied.
My System SpecsSystem Spec
18 May 2012   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

So first change her password!
NET USER HerName *


NET USER HerName

gives you a lot of info. post it
My System SpecsSystem Spec
18 May 2012   #9

Seven Ultimate 64bit /Macbuntu 10.10 32bit (desktop) Android 4.0.3 ICS (tablet)
 
 

Whenever I try any of them commands I get that same error message, the 1359 one.
When I try using it on the built in administrator, for example, it works fine.

Ahaa forget that, I just removed the password via the user panel thing and them commands run fine.
When I do the "net user HerName /active:yes" command, it says it completed successfully.

//EDIT
When I go to computer management and try double clicking her there that also works fine now.
Strange.
My System SpecsSystem Spec
18 May 2012   #10

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by smurfyy View Post
Whenever I try any of them commands I get that same error message, the 1359 one.
When I try using it on the built in administrator, for example, it works fine.

Ahaa forget that, I just removed the password via the user panel thing and them commands run fine.
When I do the "net user HerName /active:yes" command, it says it completed successfully.

//EDIT
When I go to computer management and try double clicking her there that also works fine now.
Strange.
And is she able to login again and is listed in logon screen?
My System SpecsSystem Spec
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 Forgotten password, Hirens not working?




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