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Windows 7: win 7 x64 won't shutdown after windows update

19 May 2012   #1
missioncomplete

win 7 Ultimate x64
 
 
win 7 x64 won't shutdown after windows update

Hi all. I have a desktop pc with win 7 x64. But it won't shutdown after a window update from Microsoft. This has been going on for about a month now. I have searched everywhere I know of with no success to a null the issue.
When I go to start and press shutdown it will go to the shutdown screen and the little white round circle is spinning but will just sit there for EVER! I have to hold my power button in for 5 seconds, then it will shut off. BUT then to start up it says that windows didn't shut down correctly and will do a scan check if I let it (which I have several times).
I'm concerned because some caching files and some others have been corrupt until I let it run the scan check then it will be ok. I need my pc.
I have tried clean boot, in safe mode, everything, still it will not shut down unless I hold the button in for 5 seconds. I have a dual boot system with win xp that I play a game on. That os will shut down correctly. Can anyone offer some help?
thank you
mission


My System SpecsSystem Spec
.

19 May 2012   #2
gregrocker
Microsoft MVP

 
 

Work through these Troubleshooting Steps for Windows 7 in particular testing the System files, then running a Repair Install. It may be necessary to Clean Reinstall or run Factory Recovery.
My System SpecsSystem Spec
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 win 7 x64 won't shutdown after windows update




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