Hi Guy and Brink,
VERY sorry for the delay in responding- we had a family emergency and I'm just now catching up on what I was doing prior to it. I'm going to try to post a screenshot here, it looks like it is an attachment below this box. If you notice, there are several "documents" files, several "pictures" files...everything is so complicated now! As I said before, when I first started with this computer, the only thing that opened on the "Libraries" page was what was just below "Libraries." Just a few subfolders, and it looked something like this:
new progs (C
(my picture folders within here)
I'm not EXACTLY sure which folders were there, but the page looked almost that simple. I don't think anything below "LISA" was on that page, definitely not all those other folders below "LISA."
Now, if you can open the attachment and see the screenshot, you'll see all those extra folders. They weren't there before, and now, sometimes, what I save ends up in one of the folders way down the screen. And then there is the matter of DUPLICATES! I have so many I don't even know where to begin...but SOME of my downloads post to several folders, and others don't post up in the first "Libraries" section at all.
I have Norton backup. Can I contact them and explain I want to restore default settings but make sure they keep what's backed up right now, without changing their OWN programs and losing a bunch of my documents and photos? I've saved so many things (I'm busy building a webpage and looking up keywords, taking photos, etc....) I fear I'll just lose months of work!
I hope that you can see the screenshot, for starters, and if so, that the tremendous new length of it will be obvious to you that it is NOT what I had before, and will help you to figure out what happened to me here!
Thanks very much (and I also hope you get this post since it's come to you so late!!) I AM back now, and will be able to keep up with my emails better so I'll know when I hear from you again. And I promise I'll then get back in touch with YOU guys much faster here on out.