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Windows 7: Windows 7 home edition problem

20 May 2012   #1
Treasurer580

windows 7 home
 
 
Windows 7 home edition problem

hello there,

I have a dell desktop that I bought with windows 7 home edition a little over a year ago. The other night I was doing some yahoo searches and my McAfee Security thing popped up and said the site was bad and then another window opened and said that McAfee removed a trojan. Well, ever since that happened my computer has been basically useless. It won't allow me to connect to the internet, keeps saying limited access. It won't let me open my netgear network adapter program to see what's wrong with it. It also wouldn't let me open anything in the control panel

*ex. I can open the control panel but it won't let me free up disk space .I can open system restore but it won't let me run it. It won't let me troubleshoot anything as an administrator.

There's always a pop up saying that what ever action i'm trying to do isn't installed..?

Please help!

thank you


My System SpecsSystem Spec
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20 May 2012   #2
TBoyd

Windows 7 Professional 64 Bit SP1
 
 

Welcome to the forum!

Do you have a friend with a PC that can download Malwarebytes to a USB pen-drive? If so, see if you can start Windows in safe mode & copy the malwarebytes installation file to your drive & install it. Then run a full scan.
My System SpecsSystem Spec
20 May 2012   #3
Treasurer580

windows 7 home
 
 

this may be a stupid question, but would their computer need to be a PC or can it be a mac? and also where can i find malwarebytes?
My System SpecsSystem Spec
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20 May 2012   #4
TBoyd

Windows 7 Professional 64 Bit SP1
 
 

Good question. I would think it should be downloaded to a PC. Perhaps someone else can answer that.

You can find it here : Malwarebytes : Free anti-malware, anti-virus and spyware removal download

Click on the "download now" to select the free version.
My System SpecsSystem Spec
20 May 2012   #5
Treasurer580

windows 7 home
 
 

thank you for your response. I will give it a try and let you know what happens.
My System SpecsSystem Spec
20 May 2012   #6
gregrocker
Microsoft MVP

 
 

Work through these steps as if Troubleshooting Windows 7 Failure to Boot.

In addition to disinfecting thoroughly, you may need to repair system files and the boot.. Everything that can be done is there leading up to if necessary rescuiing files and running Recovery or Clean Reinstalling.

Replace the atrocious MucAfee with Microsoft Security Essentials and the Win7 firewall kept updated Automatically.
My System SpecsSystem Spec
20 May 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

McAfee is a thing.

Try a system restore using the method two of the tutorial System Restore .
My System SpecsSystem Spec
20 May 2012   #8
TBoyd

Windows 7 Professional 64 Bit SP1
 
 

One other thing - You may want to boot to safe mode with networking, as Malwarebytes will attempt to update the virus database as soon as it is installed. Hopefully your network connection will work in safe mode!
My System SpecsSystem Spec
24 May 2012   #9
TBoyd

Windows 7 Professional 64 Bit SP1
 
 

Quote   Quote: Originally Posted by Treasurer580 View Post
thank you for your response. I will give it a try and let you know what happens.
Anything happen yet?
My System SpecsSystem Spec
Reply

 Windows 7 home edition problem




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