This is my first post so sorry if it is not in the right place.
I have used Windows XP for about 8 years with absolutely no problems.
I decided to get a new computer with Windows 7 as the old XP was getting slow.
I ordered a computer from a BTO company.
The specs as follows
Windows 7 64bit Ultimate full version (DSP)
Intel (R) Core i5-3450 processor (3.1-3.5GHz / 4 cores / 4 threads / 6MB)
Intel (R) B75 Express Chipset
500GB Serial-ATA II
DDR3 1333 4GB x2 (8GB total) [Dual Channel]
24x Super Multi Drive
Intel HD Graphics (integrated graphics CPU)
Monitor : Flatron E2341
I had it for three days and then suddenly the system crashed like someone had pulled the plug. There was no BSOD.
It restarted but the same thing happened two or three times then it went to a situation where it would not even boot up.
I contacted the BTO company and they asked me to return it.
It came back with the information that they replaced the CPU.
I used it for a day but then the same thing happened but this time it restarts
and I can use for a while. The BIOS screen shows up and countdowns to restart.
This has happened about 4 times.
I am not a computer wiz but I know enough to check the event viewer which had a critical error Kernel-Power Event 41. The computer experienced an unexpected shutdown
or words to that effect.
I am not sure what steps to take next.
Should I contact the company again or is this something I have to sort out myself?
I am a little lost as I have used XP for a long time and I never experienced anything like this.
Thanks in advance for advice.