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#1
Can't save as - program stops responding
First I want to say I am computer illiterate but I can explain what is happening and what I have tried to do to correct the problem. I hope this is the right section to post this.
Problem: I run 12 Yahoo Groups Paint Shop Pro related groups.
I save and create signature tags and graphics. I do NOT have many stored on my computer but have them on a My Book external hard drive. I also use Incredimail.
Now I can save all my graphics at this time on the IM program BUT when I click Save As and go to place the tag on my external hard drive - the program stops responding. Sometimes after 5 seconds it allows me to save it - other times I have to close the program and try again. The same thing happens when I go to select to use a graphic from my external hard drive or even one that I have saved on the "C" drive. The program stops responding.
I have tried it using IE, Firefox and Google Chrome - same thing happens. It also happens in my Animation Shop program and Paint Shop Pro program, I can't select graphics to use. The program stops responding.
I ran malwarebytes - it found nothing
I ran Advanced System Care - found nothing
I ran ccleaner
I ran Iobit Security 360
Did a Norton Virus Scan a few times - it found nothing
Did SFC /scannow twice and both times it didn't find any integrity violations
I have no idea what to try next. I can read my email fine. Navigate Web pages fine. There isn't anything else I can see wrong except saving and using graphics in emails and in my paint shop programs.
Please help Thanks in advance, Ilene