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Windows 7: jump list/outlook problems after BSOD

07 Jun 2012   #1

windows 7 home premium
jump list/outlook problems after BSOD

I had a BSOD last week(didnt get the code) and after logging back on i had lost my pinned items, my jump list, my background picture and when I launched Outlook it was like I was using it for the first time. It was only my profile as the other 3 on my PC are fine. I have decided to set up a new profile, shift all my files to that and delete the corrupted one. However in Outlook I no longer have any personal folders , contact list etc but they still exist as I can view them using windows explorer. MY question can I view the .pst file on my old user profile and copy it to the new one having trouble viewing/finding the actual folder.Should I just go through the import function on the new profiles outlook?Also.....any ideas on what caused this issue.Thanks all.

My System SpecsSystem Spec
08 Jun 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit

Hi fluster

What version of outlook are you using? 2010 / 2007?
From your original post, I hope you haven't deleted your corrupt user profile.

Take a look at this for importing .pst: Import a file - Outlook -

You should get your .pst files in C:\Documents and Settings\user_id\Local Settings\Application Data\Microsoft\Outlook

Or, go to Control Panel Mail and there should be a box named Data Files Click on it and select Open file location and save them to where you can import them from.

Let us know how it goes.
My System SpecsSystem Spec

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