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System Manufacturer/Model Number Lenovo ThinkPad T400 OS 7 x64 CPU P8600 2.4Ghz Core 2 Duo Memory 4096 Graphics Card 3470HD Hybrid Monitor(s) Displays 14.4" Screen Resolution 1440 x 900
Hard Drives 60GB OCZ Vertex Turbo + 160GB 5400 Internet Speed 15Mbps
Many users have started experiencing random crashing of explorer and msiexec.exe when trying to start Windows Update or install anything that uses an MSI based installer. This issue is bad enough that some people have even formatted because of it, only to have it come back again.
Rafael has discovered that the fault lies with the SQM Client which is part of the Customer Experience Improvement Program. It seems that ANY process that calls WinSqmStartSession in ntdll.dll will start crashing when MachineThrottling is enabled in the registry, which seems to happen as a result of CEIP running.
There are two workarounds for this issue. One may only be temporary, while the other should be permanent. I will list the permanent method here so everyone can cure the issue once and for all.
1. Delete the string values (Except for (Default)) in HKLM\Software\Microsoft\SQMClient\Windows\DisabledSessions
2. Start gpedit.msc
3. Expand Computer Configuration, expand Administrative Templates, expand System, expand Internet Communication Management, and then click Internet Communication settings.
4. In the details pane, double-click Turn off Windows Customer Experience Improvement Program, and then click Enabled.
Yes, doing the above WILL disable the anonymous usage data (CEIP), but until Microsoft fixes the issue and issues a hotfix or a new build I don’t see any other options to ensure the issue does not occur again.
System Manufacturer/Model Number Tx2500z Tablet Pc/Homemade Server OS Windows 7 Ult x64(x2), HomePrem x32(x4), Server 08 (+VM), 08 R2 (VM) , SuSe 11.2 (VM), XP 32 (VM) CPU Turion X2 ultra (oh well came with laptop)/P4 @3.2 (yes P4) Motherboard IDK HP Motherboard / Intel DG965SS Memory OCZ Dual Channel 4GB kit/ 1gb Dual Channel Graphics Card HD 3200 graphics /GMA x3100 (yay for intergrated!!) Sound Card Realtek HD Audio(mic working, well sort of)/Siig IC-70012 Monitor(s) Displays built-in Hp 12" laptop screen/ Acer 19" Screen Resolution 1280x800 /1440x900
Mouse Logi MX Rev. /MS Wheel Optical 1.1A /Logitech Optical Mouse Cooling All Air Cooled Internet Speed College baby but its still routed through vpn to 1536k... Other Info love my wacom pen and pressure sensitivity...
wished it worked in 7, SUSE for that matter though
haha glad i posted in this thread so it got active again, MANY THANKS FOR THE SOLUTION!!!!! funny thing microsoft cannot even put that tiny underscore in the registry. thnx a lot really, save myself from reinstalling 7 over again. many thnx!!!! ^_^
System Manufacturer/Model Number Toshiba Equium L40 OS Vista 32-bit / Windows 7 32-bit (Dual-Boot) CPU Intel T2080 Dual Core Memory 2Gb Screen Resolution 1280x800