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Windows 7: Windows Installer - can't install ANY msi package

18 Jan 2009   #41

Windows 7

Thanks for the confirmation.

My System SpecsSystem Spec

19 Jan 2009   #42


my error was slightly different but the solution was the same.

while installing office enterprise 2007 i received "microsoft setup bootstrapper has stopped working"

it's still just an msi behind the fancy installer graphics but just so people who google that error might find the solution.
My System SpecsSystem Spec
19 Jan 2009   #43

Windows 7

THX it fixed for me.
My System SpecsSystem Spec

19 Jan 2009   #44

Windows 7 Build 7000 x86

start regedit
navigate to HKLM\Software\Microsoft\SQMClient\Windows\DisabledSessions
rename MachineThrottling to _MachineThrottling
It worked for me, finally java...
My System SpecsSystem Spec
19 Jan 2009   #45

Windows 7 Ult x64(x2), HomePrem x32(x4), Server 08 (+VM), 08 R2 (VM) , SuSe 11.2 (VM), XP 32 (VM)

hello everyone

this is more a permanent solution...

Many users have started experiencing random crashing of explorer and msiexec.exe when trying to start Windows Update or install anything that uses an MSI based installer. This issue is bad enough that some people have even formatted because of it, only to have it come back again.
Rafael has discovered that the fault lies with the SQM Client which is part of the Customer Experience Improvement Program. It seems that ANY process that calls WinSqmStartSession in ntdll.dll will start crashing when MachineThrottling is enabled in the registry, which seems to happen as a result of CEIP running.
There are two workarounds for this issue. One may only be temporary, while the other should be permanent. I will list the permanent method here so everyone can cure the issue once and for all.

1. Delete the string values (Except for (Default)) in HKLM\Software\Microsoft\SQMClient\Windows\DisabledSessions
2. Start gpedit.msc
3. Expand Computer Configuration, expand Administrative Templates, expand System, expand Internet Communication Management, and then click Internet Communication settings.
4. In the details pane, double-click Turn off Windows Customer Experience Improvement Program, and then click Enabled.

Yes, doing the above WILL disable the anonymous usage data (CEIP), but until Microsoft fixes the issue and issues a hotfix or a new build I don’t see any other options to ensure the issue does not occur again.
SQM Client Causing Crashing in Windows 7 at Chris123NT’s Blog
My System SpecsSystem Spec
19 Jan 2009   #46

Windows 7 64bit Ultimate

I believe this happens when you change Windows Features.
EDIT: I didn't read everything, nevermind :P
My System SpecsSystem Spec
19 Jan 2009   #47

Windows 7 Beta

haha glad i posted in this thread so it got active again, MANY THANKS FOR THE SOLUTION!!!!! funny thing microsoft cannot even put that tiny underscore in the registry. thnx a lot really, save myself from reinstalling 7 over again. many thnx!!!! ^_^

Still a long way to perfection.
My System SpecsSystem Spec
19 Jan 2009   #48

Vista 32-bit / Windows 7 32-bit (Dual-Boot)

Fix confirmed working
My System SpecsSystem Spec
19 Jan 2009   #49

Windows 7 64bit beta

Does this need to be renamed and made into a sticky after 3000 views in 3 days?
My System SpecsSystem Spec
19 Jan 2009   #50

Windows 7 Build 7000 x86

this problem is just on x86. I'm with x64 now and i'm not having this problem. I had it on x86.
My System SpecsSystem Spec

 Windows Installer - can't install ANY msi package

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