Try this: Open an Elevated Command Prompt
. Change to the directory (folder) the file is in. You do this using the cd
For instance, if the file is in your Pictures folder, you would enter: cd C:\Users\xxxxxxxx\Pictures
(xxxxxxxx is your account name)
Once in the right directory (folder), use the del
command as follows to see if you can delete it. If, for instance, the file starts with asdfg0000....... etc, del asdfg000*
That will delete any file that begins with the letters adsfg000
, so be careful. Make sure you use enough of the beginning letters so the del command will only delete that file.