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Windows 7: HELP- hibernate bu restart instead

19 Jun 2012   #1
msabet

win7 home basic (64 bit)
 
 
HELP- hibernate bu restart instead

anyone can help me?????
my win is 7 homebasic 64 bit. when i hibernate my laptop shutdown automatically and when i turn it on again the following massage apears:
windows:
windows has recovered from an unexpected shutdown.
details:
----------------------------------------------------------------------------
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8002302A10
BCP3: FFFFF80000B9C518
BCP4: FFFFFA8001DAEBD0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\061912-21824-01.dmp
C:\Users\mohamad\AppData\Local\Temp\WER-77532-0.sysdata.xml

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Attached Files
File Type: rar problem.rar (100.3 KB, 2 views)
My System SpecsSystem Spec
.

19 Jun 2012   #2
Stevy22

Windows 7 and MAC
 
 

Who's the manufacturer of your Computer??
My System SpecsSystem Spec
19 Jun 2012   #3
Stevy22

Windows 7 and MAC
 
 

Did you computer come with Windows 7 installed from the vendor or was it an upgrade from an earlier OS?

When you installed Windows 7 Home Basic 64 bit, did you do an in place upgrade from within Windows or did you do a Custom Install (essentially a clean install). If your power problems are due to Windows, then an in place upgrade may only have transferred the problem to your Win7 Ultimate install. If you did a Custom install, then the problem is most likely related to your HP hardware/BIOS rather than Windows.

Have you checked your BIOS for the power settings?

You might try to download and install an updated ACPI driver from the HP support site. Also check for a BIOS update and an updated Chipset Device driver as well.
My System SpecsSystem Spec
.


19 Jun 2012   #4
msabet

win7 home basic (64 bit)
 
 

it is a vaio.
up to now( from 1.5 years ago) its work correctly.
its ram is 2 gig
this problem is apear two or three days
My System SpecsSystem Spec
19 Jun 2012   #5
Stevy22

Windows 7 and MAC
 
 

Okay, what you need to do is go here :- http://www.google.co.in/url?sa=t&rct...AEHPO3xQXtkqVw
My System SpecsSystem Spec
Reply

 HELP- hibernate bu restart instead




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