Laptop frozen. Can't get it to stop resuming so I can tinker with it

I'm new here so pls forgive me if I'm in the wrong place. I tried to post in the bugs and crashes but it wouldn't let me. I have no idea why. My problem:
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Problem resolved. Thank you

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Daugher's laptop from after she downloaded something. I know something about computers so figured I'd run some virus scans, clean it up a bit etc. But I can't get it to stop resuming. I've even taken the battery out. I need it to reboot. I need it to not load up in the same frozen state. I used xp on my computer so not knowledgeable about windows 7. Any help is appreciated. I cannot afford to bring to a tech and have never needed to all my years online.

Not to sure I understand but did you try tapping f8 as the laptop starts then going to the selection of something along the lines of do not automatically restart on error? Should be able to try to go into safe mode from here also.

Thank you for your reply. I have managed to get it to restart without resuming so am now able to tinker with it and make sure there's no virus etc on it. Thanks again

Welcome