Windows 7: Unable to delete/copy a file Error 0x80070091

Jacqueline78 · 20 Jun 2012

Hi Folks

I have just bought my new PC with Windows 7 Home Premium and installed Windows Mail.

In trying to copy my Window Mail messages folder from my old computer, copying in onto an external hard drive, and I am unable to copy it then onto me new computer.

Temporarily I have changed the location of my Store folder to this hard drive and Windows Mail works and displays all of my saved messages

However, when I open Windows Mail I receive this error message

WinMail.exe – Corrupt File
The file or directory J:\Backup\Windows Mail\Local folders\Imported Folder (1)\System ISP\Symantec\Symantec re c0c is corrupt and unreadable. Please run Chkdsk utility’

I have run the Chkdsk utility to no avail. So Tried to delete the file and received the Error 0x80070091

Please can somebody help me out?

Jacqui

SledgeDG · 20 Jun 2012

Hi Jacqui and welcome to SF!
Try deleting the file in question in safe mode

Safe Mode

-DG

Jacqueline78 · 20 Jun 2012

DG

Thank you for the welcome and rapid reply, much appreciated

I will try this and post.

Jacqui

Jacqueline78 · 20 Jun 2012

DG worked perfectly, BIG thanks

Forums like this are a gem, glad I joined

Jacqui

Windows 7: Unable to delete/copy a file Error 0x80070091

Unable to delete/copy a file Error 0x80070091 problems?