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Windows 7: unknown problem


30 Jun 2012   #1

win7 home basic (64 bit)
 
 
unknown problem

Hi dears. when i try to instal some of software( like mathwork 2011,..) on my laptop,firstly the installer do not appear and my system become for some mins slow and then the installer appear on taskbar but i cant switch to it and no istallation accure. note that my system has the needed requirements of that software.
thanks

My System SpecsSystem Spec
.

30 Jun 2012   #2

MS Windows 7 Ultimate SP1 64-bit
 
 

msabet,

Many possible causes.

We need to start ruling out possible causes. This will not be painless, this will not be instantaneous, I've not magic wand. What I do have is a long and tedious procedure that will get you there.

Let's start with ruling out viruses.

Carry out following, after you finished with that step, then let us know and we can proceed. No jumping around to a "quick fix".
HOW TO USE WINDOWS DEFENDER OFFLINE ON A USB STICK
Windows Defender Offline
· is a free standalone, bootable malware and virus remover from Microsoft.
· performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.

Download Windows Defender Offline (about 764 kB)

You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.


INSTALLATION:
You will need an Internet Connection.
Insert 512 mB (Microsoft’s 256 mB is no longer accurate) or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
.
The install program will format the usb stick using the NTFS format.
The install program will download about 210 mB.
The install program will name the USB stick WDO_Media32 or WDO_Media64
The WDO_Media32 usb stick will have used space of 255 mB (268,140,544 bytes)
The WDO_Media64 usb stick will have used space of 282 mB (296,165,376 bytes)
You can expect the number of mB to increase as more malware appears.

UPDATE Windows Defender Offline USB stick:
· reinsert the usb stick
· run the installation program, mssstool64.exe or mssstool32.exe, again.
· the update will download about 66 mB (mssstool32.exe) and 68 mB (mssstool64.exe).

Since the malware database is sometimes updated several times in a day, always update before running.

PERFORM AN OFFLINE SCAN
Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.


RESULTS OF THE SCAN
The results will be in 4 log files on your computer's disk in:
\Windows\Microsoft Antimalware\Support
msssWrapper.log, (reveals start and stop time of WDO)
MPDetection-dddddddd-nnnnnn.log, (version of detection engine and AV database)
MPLog-dddddddd-nnnnnn.log (scan summary), and
MpCacheStats.log
.

Upload the four log files please.
My System SpecsSystem Spec
02 Jul 2012   #3

win7 home basic (64 bit)
 
 

ok. I did above but in the installation step a massage appears which i attached it.
this appears while i am connected to internet with a not bad speed
My System SpecsSystem Spec
.


02 Jul 2012   #4

MS Windows 7 Ultimate SP1 64-bit
 
 

At one stage of the process did that message appear?

You are putting WDO onto a USB stick as indicated in the writeup? Yes/No
My System SpecsSystem Spec
02 Jul 2012   #5

win7 home basic (64 bit)
 
 

ok. the massage is related to connection speed. its solved and the download progress is starting. i'll report what you want soon.
My System SpecsSystem Spec
02 Jul 2012   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

this procedure will zip up those log files for you.

Script:
# ************************************************************
# Zips up your log files from Windows Defender Offline
#  and extended info about the log files
# Places WDOlogs.ZIP on your Desktop
#
# **********************INSTRUCTIONS**************************
# STEP 1 *****************************************************
# RUN PowerShell as administrator
# START ORB | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 *****************************************************
# COPY, using CTRL+C, every line down thru both EXIT statements 
# PASTE into Powershell == Right-Click at the PowerShell Prompt
#  (Ctrl+V does not work)
# Start copying with first line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#       Lines starting with a # are ignored by PowerShell
# ************************************************************
#functions

function New-Zip {
    
param([Parameter(Mandatory=$truePosition=0ValueFromPipeline=$true)]
    [
String$Path, [Switch] $PassThru, [Switch] $Force )
    
Process { if (Test-Path $path) {if (-not $Force) { return } }
    
Set-Content $path ("PK" + [char]+ [char]+ ("$([char]0)" 18))
    
$item Get-Item $path$item.IsReadOnly $false;if ($passThru) { $item } } }
function 
Copy-ToZip {param(
  [
Parameter(Mandatory=$true,Position=0,ValueFromPipelineByPropertyName=$true)] [Alias('FullName')] 
  [
String]$File, [Parameter(Mandatory=$true,Position=1)] [String]$ZipFile,[Switch]$HideProgress,[Switch]$Force )
  
Begin {$ShellApplication = New-Object -ComObject Shell.Application
  
if (-not (Test-Path $ZipFile)) {New-Zip $ZipFile};$Path Resolve-Path $ZipFile
  $ZipPackage 
=$ShellApplication.Namespace("$Path")}
  
Process {$RealFile Get-Item $File; if (-not $RealFile) { return }        
  if (-
not $hideProgress) {$perc +=5; if ($perc -gt 100) { $perc 
    
Write-Progress "Copying to $ZipFile$RealFile.FullName -PercentComplete $perc}
  
$Flags 0; if ($force) {$flags 16 -bor 1024 -bor 64 -bor 512};Write-Verbose $realFile.Fullname
   $ZipPackage
.CopyHere($realFile.Fullname$flags);Start-Sleep -Milliseconds 500}}

$fileinfo join-path $env:TEMP \wdofileinfo.txt
IF (test-path $fileinfo) {del $fileinfo -ea:silentlycontinue -force:$true}
$dir $env:windir '\Microsoft Antimalware\Support'
$a dir $dir  -rec -force -ea:silentlycontinue sort-object -property lastwritetime 
$b 
$a where {$_.extension -eq '.log'} |Select  modefullnamenamecreationtimelastwritetime,  lastaccesstimelengthextension
$b 
out-file -append $fileinfo
$b 
| foreach ($_.fullname) {get-content -path $_.fullname} | out-file -append $fileinfo 
$ziploc 
$env:userprofile '\desktop\WDOlogs.ZIP'
new-zip $ziploc -verbose:$false -ea:silentlycontinue -force:$true
copy
-tozip  $fileinfo $ziploc -verbose:$false -hideprogress:$true
del $fileinfo

EXIT
EXIT

# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#  Get-WinEvent: The system can not find the path specified
# you need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#   Run PowerShell
#   enter $host.version
#   you should see at least:
# Major  Minor  Build  Revision
# -----  -----  -----  --------
# 2      0      -1     -1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#   Run PowerShell
#   enter Set-ExecutionPolicy -executionpolicy remotesigned
#
# ************************************************************ 
My System SpecsSystem Spec
02 Jul 2012   #7

win7 home basic (64 bit)
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
msabet,

Many possible causes.

We need to start ruling out possible causes. This will not be painless, this will not be instantaneous, I've not magic wand. What I do have is a long and tedious procedure that will get you there.

Let's start with ruling out viruses.

Carry out following, after you finished with that step, then let us know and we can proceed. No jumping around to a "quick fix".
HOW TO USE WINDOWS DEFENDER OFFLINE ON A USB STICK
Windows Defender Offline
· is a free standalone, bootable malware and virus remover from Microsoft.
· performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.

Download Windows Defender Offline (about 764 kB)

You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.


INSTALLATION:
You will need an Internet Connection.
Insert 512 mB (Microsoft’s 256 mB is no longer accurate) or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
.
The install program will format the usb stick using the NTFS format.
The install program will download about 210 mB.
The install program will name the USB stick WDO_Media32 or WDO_Media64
The WDO_Media32 usb stick will have used space of 255 mB (268,140,544 bytes)
The WDO_Media64 usb stick will have used space of 282 mB (296,165,376 bytes)
You can expect the number of mB to increase as more malware appears.

UPDATE Windows Defender Offline USB stick:
· reinsert the usb stick
· run the installation program, mssstool64.exe or mssstool32.exe, again.
· the update will download about 66 mB (mssstool32.exe) and 68 mB (mssstool64.exe).

Since the malware database is sometimes updated several times in a day, always update before running.

PERFORM AN OFFLINE SCAN
Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.


RESULTS OF THE SCAN
The results will be in 4 log files on your computer's disk in:
\Windows\Microsoft Antimalware\Support
msssWrapper.log, (reveals start and stop time of WDO)
MPDetection-dddddddd-nnnnnn.log, (version of detection engine and AV database)
MPLog-dddddddd-nnnnnn.log (scan summary), and
MpCacheStats.log.

Upload the four log files please.
for better understanding i attach some pics of my problem


Attached Thumbnails
unknown problem-step1.png   unknown problem-step2.png   unknown problem-step3.png   unknown problem-step4.png  
My System SpecsSystem Spec
02 Jul 2012   #8

MS Windows 7 Ultimate SP1 64-bit
 
 

My procedure says nothing about all of that.

Just follow the procedure I gave precisely as written.

I await the Zip file!
My System SpecsSystem Spec
02 Jul 2012   #9

win7 home basic (64 bit)
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
My procedure says nothing about all of that.

Just follow the procedure I gave precisely as written.

I await the Zip file!

********************************
Ok. the zip file is attached.
your php code made only one file with name ""wdofileinfo.txt"". So i added 4 log file manually to it.


Attached Files
File Type: zip WDOlogs.ZIP (12.5 KB, 4 views)
My System SpecsSystem Spec
03 Jul 2012   #10

MS Windows 7 Ultimate SP1 64-bit
 
 

msabet,
1. that is not a php file. the php bbcode is needed to get a post that doesn't strip out extra spaces.
2. that one file, wdofileinfo.txt, includes the .log files

3. You are the new winner-- your system is the most corrupted that I've encountered.

What anti-malware, what anti-virus software are you presently using?

thanks,
karl
My System SpecsSystem Spec
Reply

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