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Windows 7: Windows will not boot up

03 Jul 2012   #1
Jennyrr

Notnsure windows premium 64bit I think
 
 
Windows will not boot up

Bought this asus laptop new December 2011 - used very little - everything time I am on broadband check for updates as it wasn't updating automatically. Then started getting warning that operating system wasn't valid so went through the procedure to authenticate it with the license number on the underside. Turned the laptop off with shut down the other night and now it won.t boot up windows. It says uploading windows files and then goes two a blue screen with a small bird, squiggles etc. A large cursor is there but nothing else.
Have tried repair and it just goes back to same screens, it won.t boot up to Safe Mode Have tried various F buttons and it just keeps going back to blue screen.

This laptop was bought from Argos - 12 month guarantee - is this a warranty thing or, as the laptop itself appears to be working ok will they say it is software and not their problem?
Or is there anything I can do tos rectify it.
Any help would be appreciated.
Thanks


My System SpecsSystem Spec
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03 Jul 2012   #2
Ztruker

Windows 8.1 Pro X64
 
 

Can you get to the Advanced Boot Options Menu (Safe Mode Menu)? If so, try Last Known Good Configuration (advanced).

Any chance you can take a picture of the blue screen with a small bird and post it here using a digital camera? I've never heard of anything like that and would like to see exactly what you mean. Once you have the image saved to your computer, click on the Paperclip Icon next to the Smiley Icon. In the Manage Attachments window, click Browse and navigate to where you saved the image and select it.
Click the Upload button.
Close the Manage Attachments window.
Click on the Paperclip Icon again and select the image you uploaded. It will be placed in your post.
My System SpecsSystem Spec
03 Jul 2012   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

This could be a infection. I surly want to see this bird thing also.
Please fill in your My System Specs completely. That will help us help you.
My System SpecsSystem Spec
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03 Jul 2012   #4
Starbeetle

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
This could be a infection. I surly want to see this bird thing also.
Please fill in your My System Specs completely. That will help us help you.
Also have you tried contacting your manafactorer? Try and go to your local Computer Store and see what they can doo.
My System SpecsSystem Spec
03 Jul 2012   #5
gregrocker
Microsoft MVP

 
 

The blue screen with bird and fleur de lis squiggles is likely the Win7 start screen the cursor is hanging upon.

Work through these steps for Troubleshooting Windows 7 Failure to Boot.
My System SpecsSystem Spec
05 Jul 2012   #6
Jennyrr

Notnsure windows premium 64bit I think
 
 

Hi
I can't seem to do anything - can't get into safe mode or any other screen. Always just comes back to the Windows 7 Start Up Screen with cursor hanging

Aspire 5553
AMD Phenom11 x 4 Mobile Processor N930 (2GHZ)
Radeon 4250 graphics
3GB DDR3 Memory
320GB HDD
DVD Super Multi DL Drive

Any help, please
My System SpecsSystem Spec
05 Jul 2012   #7
gregrocker
Microsoft MVP

 
 

Did you read the steps in the tutorial. Are you booting the required disks correctly?

How to Boot your Computer from a Bootable CD or DVD
My System SpecsSystem Spec
06 Jul 2012   #8
Jennyrr

Notnsure windows premium 64bit I think
 
 

Have tried changing boot order to CD-RAM and also tried USB Rescue (this kept coming up with an error when trying to write iso file to Kingston usb flash drive)

I think I have tried everything now - always the same screen appears when attemptin to get in to safe mode, safe mode with networking, restore to previous point, created bootable cd - tried to create usb rescue disc.

Not sure what else to try
My System SpecsSystem Spec
06 Jul 2012   #9
gregrocker
Microsoft MVP

 
 

Then try writing the Win7 installer ISO to flash stick using Steps 1 and 2 in Clean Reinstall - Factory OEM Windows 7.

Boot the flash stick to do repairs, rescue files or if necessary Clean Reinstall by tapping the Acer F12 one-time BIOS boot menu key at boot, choose USB stick to boot.

Try also running Acer Factory Recovery from boot: Acer Support: Frequently Asked Questions list for Recovery media and Restoring a system to factory load

You said in OP you have an Asus, now I see you posted specs saying it's an Aspire. Have you contact Acer tech support which is included free along with a full parts and replacement warranty for one year?
My System SpecsSystem Spec
06 Jul 2012   #10
Jennyrr

Notnsure windows premium 64bit I think
 
 

Hello
Thank you for your help. I think I will contact Acer on Monday and see what they have to say. Apparently I should be able to access erecovery with Alt and F10 during start up but this doesn't work either.
It is still under warranty so it is best that I try them.
My System SpecsSystem Spec
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 Windows will not boot up




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