Windows 7: Killing in Regedit : Legacy key; MBAMPROTECT (NOT)

rundwald · 05 Jul 2012

@DavidW7ncus

I use my sole account that has admin privileges. As to the schedule, the program having been uninstalled ( except for the legacy item in the registry) I cannot know, but normally I would have done.

I have just tried the cleaner and rebooted: the offender is still at large.

FWIW the cannot delete reason is "error while deleting key".

@ everyone. Can it be confirmed that the statuses shown in the attachments are correct? As yet no one has remarked on the attachments

Edit: Have tried to install pro version from my retail CD and got MBAM_ERROR_LOAD_DATABASE (0,5)

gigagiggles · 05 Jul 2012

Maybe Sysinternals' Autoruns or Process Explorer might offer relief if MBAM shows up in the scan.

DavidW7ncus · 05 Jul 2012

Quote: Originally Posted by rundwald

Edit: Have tried to install pro version from my retail CD and got MBAM_ERROR_LOAD_DATABASE (0,5)

Do you get this error trying to install the program, or did the program install and you get this error trying to update the virus definitions ?

If you are installing from a CD, it may have an old version of the program.
The current version is 1.61.
If you have MBAM installed look on the "About" tab for the version.

From Post #1, I'm not sure what you did, or what old SF thread you found for this.
Did you manually edit the registry?

Do you have a restore point and/or backup image from before you first tried to update to the Pro version?

DavidW7ncus · 05 Jul 2012

Quote: Originally Posted by rundwald

@ everyone. Can it be confirmed that the statuses shown in the attachments are correct? As yet no one has remarked on the attachments

I'm guessing you are asking about the Permissions you have in Post #1.

In a system i am looking at permissions are different than yours for LEGACY_MBAMPROTECTOR.

My LEGACY_MBAMPROTECTOR permissions:

EVERYONE has "Read"
OWNER RIGHTS has "Special Permissions" (only)
SYSTEM has "Full Control" and "Read"

Layback Bear · 05 Jul 2012

The MAM Pro, was that a trial verson? Maybe this will help.
I was using MAM free and then went to MAM Pro trial and liked. Mailed them money. They emailed me with the activation code for MAM Pro, (not a trial version). I downloaded it and installed the activation code. It installed right over the existing MAM with no problems.
Where did you get your CD/DVD for MAM Pro?

rundwald · 05 Jul 2012

See inserts to quote

Quote: Originally Posted by DavidW7ncus

Quote: Originally Posted by rundwald

@ everyone. Can it be confirmed that the statuses shown in the attachments are correct? As yet no one has remarked on the attachments

I'm guessing you are asking about the Permissions you have in Post #1.
Yes
In a system i am looking at permissions are different than yours for LEGACY_MBAMPROTECTOR.

My LEGACY_MBAMPROTECTOR permissions:

EVERYONE has "Read"
OWNER RIGHTS has "Special Permissions" (only)
SYSTEM has "Full Control" and "Read"
I shall look at that tomorrow,as use of the cleaner has not worked

rundwald · 05 Jul 2012

Quote: Originally Posted by Layback Bear

The MAM Pro, was that a trial verson? Maybe this will help.
I was using MAM free and then went to MAM Pro trial and liked. Mailed them money. They emailed me with the activation code for MAM Pro, (not a trial version). I downloaded it and installed the activation code. It installed right over the existing MAM with no problems.
Where did you get your CD/DVD for MAM Pro?

Pro is paid retail version 1.45 bought feb 2012 through Amazon UK from PC Supplies Ltd.

OldMX · 05 Jul 2012

You messed your system when there was no need to, MBAM just requires the registration serial and it works for whatever version you have, no need to uninstall or change versions.

DustSailor · 05 Jul 2012

This is just about removing a registry key? The program, except for the registry item, is gone, yes? Any more problems because of it? If not, consider just leaving it alone. Could the problem have come from registry changes on your part?

If you are having problems, run this command: SFC /SCANNOW Command - System File Checker

DavidW7ncus · 05 Jul 2012

What i think caused this issue is Ver 1.45 was installed on top of Ver 1.61
Questions i asked in Post #13 haven't been answered, and based on what is in the OP Post #1 it's not clear to me what was done to try and fix this.

DO NOT use Version 1.45

Download the latest MBAM Version (1.61) from
Where can I download the latest version of Malwarebytes? : Malwarebytes Support
You can use your Key and ID from your purchased Pro version to register the downloaded version.

Without clear answers to all questions asked it's difficult to give good advice.

What you can try:

If you have MBAM installed, uninstall it
Reboot
Run mbam_clean.exe
Reboot
Try installing the downloaded version (1.61) - Do not accept the Trial offer
If 1.61 installs OK, register your Key and ID
Make sure you can update the Virus definitions

If you do get any errors, specify exactly where you get the errors ( during uninstall, during install, running mbam_clean, updating DB, ... )

Windows 7: Killing in Regedit : Legacy key; MBAMPROTECT (NOT)

Killing in Regedit : Legacy key; MBAMPROTECT (NOT) problems?