|06 Jul 2012||#1|
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Programs hang up during use, sometimes crash without warning
I’m a member of the IT department in a relatively small company. Earlier last week, one of my users reported a strange error to me. I have never encountered this before. The problem he described is detailed further below. We have several of this model laptop; this is the first one to give us any problems.
Lenovo ThinkPad T420sProblem:
• The laptop locks up during normal usage, typically when running a Microsoft program such as Word or Excel. When this happens, it generally forces the program closed, resulting in loss of work.I do have access to the Event Log, if it would be of any help. However, I could not find any errors associated with the log-on message we received. Here is one of the “Application Hang” errors, which I believe is what the user was referring to when he mentioned the trouble with Microsoft programs.
Log Name: ApplicationTo my knowledge, the computer has not given the login error since the morning of the 28th, but continues to run sluggishly and forcibly close some programs without warning.
|My System Specs|
|06 Jul 2012||#3|
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Are any of the Lenovo laptops identical to this one?
Do they all have the same problem?
Are the laptops part of an internal company network?
Are they individually licensed or covered by an enterprise license?
Looking thru event logs can be quite a pain to be honest.
Nevertheless, I'll give you a script for actually deleting the logs. What this will do is get rid of the thousands of entries which help to cloud the issue.
After that, at the next error then check for critical errors in the event log.
Of course, that's only one step.
Are the programs on the Lenovos all the same within the company or is every Tom,Dick, and Harry permitted to install whatever he pleases?
|My System Specs|
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