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Windows 7: Acer Aspire 5742Z, Windows 7 64bit home premium advice please!

07 Jul 2012   #1

Windows 7 Home Premium 64bit
 
 
Acer Aspire 5742Z, Windows 7 64bit home premium advice please!

Hi

My girlfriends laptop seems to be acting funny lately. I was wondering would someone mind looking at these and tell me if anything looks wrong!

No Ethernat controller and Printer port in Device manager. DVDRW drive wont work when I go into my Computer and right click and press Eject it does open.

I've service pack 1.

Laptop spec are

Acer Aspire 5742Z
Intel Pentium Processor P6100
15.6 HD LED LCD
Intel HD Garphics
4GB DDR3 Memory
Acer Nplify 802.11b/g/n


I've attached some files of scans I done with Acer Utility. When I go to Acer website it doesn't recognize most of my drivers



Attached Files
File Type: txt Intel Rapid Storage.txt (2.7 KB, 12 views)
File Type: txt Intel utility 2.txt (1.1 KB, 4 views)
File Type: txt SystemReport.txt (2.7 KB, 6 views)
My System SpecsSystem Spec
.

07 Jul 2012   #2

Windows 8 Core X64
 
 

Back up her data then restore to factory new state using the recovery partition. From the ACER Generic UG
Quote:
Restore
The restore feature allows you to restore or recover the system from a factor
default image or from previously created CD and DVD backups. You can also
reinstall applications and drivers for your Acer system.
1 Click on Start, All Programs , Acer, Acer eRecovery Management.
2 Switch to the Restore page by clicking Restore.
3 You can choose to restore the system from a factory default image or
reinstall applications and drivers.
4 Follow the instructions on screen to complete the process.
My System SpecsSystem Spec
07 Jul 2012   #3

Windows 7 Home Premium 64bit
 
 

I tried complete restore to factory settings but I got an error message saying my harddrive isn't configured to factory defaults!
My System SpecsSystem Spec
.


07 Jul 2012   #4

MS Windows 7 Ultimate SP1 64-bit
 
 

Are you talking about your computer or your girlfriends computer?

Really best for her to post her own questions so that nothing is lost via the middle-man.
My System SpecsSystem Spec
07 Jul 2012   #5

Windows 7 Home Premium 64bit
 
 

I'm talking about my girlfriend's laptop. I'm trying to get the cd/dvdrw drive to work for her
My System SpecsSystem Spec
07 Jul 2012   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

ask her to pose her own questions so that we eliminate any misunderstandings and false directions.
thanks,
karl
My System SpecsSystem Spec
07 Jul 2012   #7

Windows 7 Home Premium 64bit
 
 

Can I get some help on this please?
My System SpecsSystem Spec
07 Jul 2012   #8

MS Windows 7 Ultimate SP1 64-bit
 
 

Certainly! Have your girlfriend start a thread stating her problem.
My System SpecsSystem Spec
08 Jul 2012   #9
Microsoft MVP

 

Try again running Acer Factory Recovery, this time from boot. If it fails see if you can generate the Recovery Disks to run them to restore to factory condition. Acer Support: Frequently Asked Questions list for Recovery media and Restoring a system to factory load

If these fail your options are to Troubleshoot Windows 7 , order Recovery disks from Acer, or Clean Reinstall - Factory OEM Windows 7 following the steps in the link to get a perfect reinstall which include everything you need.
My System SpecsSystem Spec
08 Jul 2012   #10

Windows 7 Home Premium 64bit
 
 

Still can't get it.

The download just keeps stopping
My System SpecsSystem Spec
Reply

 Acer Aspire 5742Z, Windows 7 64bit home premium advice please!




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