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Windows 7: Error message: Your profile does not open correctly

08 Jul 2012   #1

windows 7 ultimate x64
 
 
Error message: Your profile does not open correctly

Don't know what i'v done but I get this message when I try to open Google and also when I try other programs. How do I fix it. My knowledge of computers is limited.

My System SpecsSystem Spec
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08 Jul 2012   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Tinarosa, and welcome to Seven Forums.

If you have a restore point available, then you could do a system restore at boot using a restore point dated before you got this error to hopefully fix it.

Hope this helps,
Shawn
My System SpecsSystem Spec
08 Jul 2012   #3

windows 7 ultimate x64
 
 

Hi Shawn thanx for the advice unfortunately i do not have a restart point.
My System SpecsSystem Spec
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08 Jul 2012   #4
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Are you able to create a new user account, and log on to it instead? If so, you could use that account instead, and copy what you want from the old account's folders.
My System SpecsSystem Spec
08 Jul 2012   #5

windows 7 ultimate x64
 
 

My problem is that my knowledge of the computer is so limited as to be a non-starter. Any solution you might propose must be relayed to me in grade 1 language.
My System SpecsSystem Spec
08 Jul 2012   #6
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

No problem. The tutorial below can help show you how to create a new administrator account for you to log in to afterwards to see how it works instead.

User Account - Create
My System SpecsSystem Spec
08 Jul 2012   #7

windows 7 ultimate x64
 
 

Great thanx will try it.
My System SpecsSystem Spec
08 Jul 2012   #8

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro Preview with Media Center
 
 

Hi Tinarosa, welcome to the Seven Forums.

If I understand your question correctly you do not have issues with your user account on Windows but instead with your Google account.

Are you possibly using Google Chrome browser? If so your data file could be damaged and you could try this:
  • Close Chrome
  • Go to folder C:\Users\Your_Username\AppData\Local\Google\Chrome\User Data\Default
  • Delete the Chrome data file. It's called Web Data:

    Error message: Your profile does not open correctly-chrome_webdata.png
    (Click image to enlarge)
  • Restart Chrome

If you no longer get the error message, everything is OK. If you still get it come back and we'll look further.

Please notice the Web Data file contains for instance stored passwords so be sure you remember those before deleting the file!

Kari


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 Error message: Your profile does not open correctly





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