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Windows 7: Win 7 keeps freezing, increases memory usage then reboots itself

08 Jul 2012   #11
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

philip,
perform the download and putting of wdo onto a USB on another Win 7 computer. Can be any version thereof as long as you download the version corresponding to your computer.

If you can not use the usb stick or a dvd on another computer, then you are not following the directions. If you prefer you can click on the WDO link in my signature and read what Microsoft has written. Thousands upon thousands have run WDO on their computer. Try again. Be sure to read carefully.

Oh yes, one possible source of your problem is a cracked version of Win 7.

Run following and post the results:

WVCHECK

Please download WVCheck from Artellos.com.
  • Double click WVCheck.exe. (If you downloaded the zipped version you will need to extract it.)
  • As indicated by the prompt, This program can take a while depending on your hard drive space.
  • Once the program is done, copy the contents of the notepad file as a reply.


==============================
karl


My System SpecsSystem Spec
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11 Jul 2012   #12
philipmossman

Windows 7 Home Premium 64bit Service Pack 1 v6.1.7601
 
 

Hi again Karl

Do you have any other suggestions to get the info you require, please? I have now tried to d/l the Defender Offline Tool on 5 different computers, all with excellent internet connection, all d/l failed "There was a problem downloading the required WDO files. Make sure your PC is connected to the internet and try again". The weird thing is, the initial d/l is always around 210-220 ish MB (different on each PC) but after the first failure, it always shows as 190.82MB and hangs at 190.12. I have posted on a MS forum but nobody replied.

Ironically my laptop was working well yesterday until the evening when it slowed down again, and this morning, but all afternoon I have been getting the memory full error message and when I am not there it reboots. Also I had a BSOD last evening and a black screen this afternoon.

Many thanks in advance

Philip
My System SpecsSystem Spec
11 Jul 2012   #13
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Keep trying.

Hundreds of thousands have downloaded Windows Defender Offline.

Be sure to use the link in my signature to download WDO.
My System SpecsSystem Spec
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12 Jul 2012   #14
philipmossman

Windows 7 Home Premium 64bit Service Pack 1 v6.1.7601
 
 

I did follow your link Karl, even tried again last evening and this morning, always the same result (Error code : 0002-80072EE2), I again followed the link and applied FixIt 50566, retried, same; rebooted, retried, same again (except now it d/l 190.12MB of 190.92MB). The fault according to MS is my internet connection but this is a minimum 25MB d/l (10MB up) and I was monitoring the connection, keeping another computer also online, and I saw there was traffic all throughout. My only conclusion is that either my ISP is doing something to reject the file, or every computer in the house is similarly affected (even though none shows any signs of performance problems and one is on Vista).

Unfortunately I do not have access to the internet elsewhere but I will ask our neighbours if I can try using their WiFi to see if that solves it.

Otherwise, I have no idea what to do

Kind regards

Philip
My System SpecsSystem Spec
12 Jul 2012   #15
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

phillip,
I don't know what you are doing, but I just clicked on the WDO link in my signature. I then chose to download the 64 bit version.

Here is a snippet for you. Yes, maybe your system is very badly infected with the memsize that you are reporting.

Go somewhere, anywhere and download the file 64 bit version.

Win 7 keeps freezing, increases memory usage then reboots itself-wdo-size.png


My System SpecsSystem Spec
12 Jul 2012   #16
philipmossman

Windows 7 Home Premium 64bit Service Pack 1 v6.1.7601
 
 

Hi Karl

Yes I have saved it three times on my computer, once each on the other 4, even tried to do it with IE, it is the actual download which is causing the problem, just hangs at 190.12MB then the error comes up. I'll ask around and try to find another ISP I can use, otherwise I guess I'll have to take my computer to the repair shop.

Incidentally, I have reported this to Kaspersky and asked them why ESET found something that their AV did not, and how my compter got infected. I am still awaiting their response (5 days now, but this morning they asked me to resend the query as they could not find the original )
My System SpecsSystem Spec
12 Jul 2012   #17
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

There are many possible answers, but:

Download and run WDO.

Impossible to proceed until you have done that!!
My System SpecsSystem Spec
13 Jul 2012   #18
philipmossman

Windows 7 Home Premium 64bit Service Pack 1 v6.1.7601
 
 

Hi Karl

Bingo! I hope this is correct. I had asked Kaspersky for help, they are still working on it but although I have daily updates it seems I am on an older version. Once that updated, everything seems fine (so far!). I managed to burn the WDO DVD and run both scans, which showed no problems. I have not used WinZip for years (normally use WinRar but it would not create an archive for some reason) but it returned an error, although it did create a file. However, it is 61.6MB and the forum will not accept it. Presumably this is because it is the entire directory, but I am not sure from your post which 4 files you need. Could you please let me know so I can zip them into a file for you. Meanwhile I am attaching the 2 files resulting from the scans I did for Kaspersky, in caee they may assist.

Many thanks again

Philip

PS I did try following the instructions in your message, opened Powershell but could get no further (eror messages with everything I tried, apart from verifying the version is correct). Nor could I find anything relating to ORB in Windows. Sorry, I did warn you I am no expert


Attached Files
File Type: log hijackthis.log (13.4 KB, 1 views)
File Type: zip GetSystemInfo_PHILIP-PC_Philip_2012_07_12_17_21_19.zip (180.1 KB, 0 views)
My System SpecsSystem Spec
13 Jul 2012   #19
philipmossman

Windows 7 Home Premium 64bit Service Pack 1 v6.1.7601
 
 

As I am not sure which files you need, Karl, and am already embarrassed at taking up so much of your time, I have zipped the 3 folders listed under Results in the hope that these are at least some of what you want.

Philip


Attached Files
File Type: zip Results.zip (21.9 KB, 1 views)
My System SpecsSystem Spec
13 Jul 2012   #20
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Let's backtrack.

Where are the results from running WVCheck?

Please post those results.
My System SpecsSystem Spec
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 Win 7 keeps freezing, increases memory usage then reboots itself




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