Windows 7: Windows Explorer hangs, can't move cursor.

0080900 · 09 Jul 2012

Title sums it up.

Basically what happens: Explorer has stopped working: restart the program.

Afterwards, either I can't move my cursor, or the moves very slowly or in different directions but still slowly.

The only way I've been able to get out of is by Ctrl Shift Esc Task Manager and then Alt Tabbing my way to process list to kill WerFault.

I dug around through event viewer, but this the most recent relevant crash I found.

Code:

 - System     

    - Provider     


[  Name]  Application  Error
    

    - EventID 1000     


[  Qualifiers]  0
    

    
Level 2    

    
Task 100    

    
Keywords 0x80000000000000    

    - TimeCreated     


[  SystemTime]  2012-07-09T04:46:41.000000000Z
    

    
EventRecordID 132553    

    
Channel Application    

    
Computer C-PC    

    
Security
    - EventData     


explorer.exe    


6.1.7600.16450    


4aeba271    


DropboxExt.14.dll    


1.0.0.14    


4bfd6926    


c0000005    


0000446c    


13c4    


01cd5d88e9c81600    


C:\Windows\explorer.exe    


C:\Users\C\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll    


12e5f4d0-c981-11e1-8d78-fd7683f10a87

The stranger part of this issue is that I rarely even have Dropbox running at all, and I didn't have it running when Explorer decided to hang.

What can I do to resolve this?

Ztruker · 09 Jul 2012

There is a long thread here: Recurring Werfault.exe takes up 99% plus of my CPU capacity - Microsoft Answers

The only fix (work around really) was to disable Windows Error Reporting (WerFault). Read through the thread and see if any of the suggestions help. If nothing else, disable WerFault while you continue to investigate.

Hopefully someone else here has some ideas.

Windows 7: Windows Explorer hangs, can't move cursor.

Windows Explorer hangs, can't move cursor. problems?