|09 Jul 2012||#1|
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Alot Of Problems.. Windows 7 black screen when login. Help!
I have a HP Pavillion G6 - Windows 7 Home Premium
I still have warranty, and today when i start up my computer it just froze and it commanded me to go to Windows Recovery ( recommended ) it went through my files and tried to repair it and i had to system restore.
as i system restored into later save date, it said that it failed?! so i didn't know what to do there.
i tried hardware resetting and it didn't work.
also when i turned on my computer it would sometimes go to the login screen and it would say welcome for hours and hours, untill it became a black screen and it froze with the cursor..
ALSO! When i turn on my computer it would always flash or blink once on the caps lock.
So if anyone can help that would be great!
|My System Specs|
|09 Jul 2012||#3|
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Perform Step 1 of this tutorial: Troubleshooting Windows 7 Failure to Boot
If Step 1 can not be performed, then go to a working Win 7 system and :
Put WDO (Windows Defender Offline) onto a USB stick (or DVD as last resort)
Let us know the result of performing these actions.
HOW TO USE WINDOWS DEFENDER OFFLINE ON A USB STICK
Windows Defender Offline
· is a free standalone, bootable malware and virus remover from Microsoft.
· performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.
Download Windows Defender Offline (about 764 kB)
You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows
NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.
You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.
The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe
For the curious, this program was originally name Microsoft Standalone System Sweeper.
You will need an Internet Connection.
Insert 512 mB (Microsoft’s 256 mB is no longer accurate) or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
Choose the option On a USB flash drive that is not password protected
The install program will format the usb stick using the NTFS format.
The install program will download about 210 mB.
The install program will name the USB stick WDO_Media32 or WDO_Media64
The WDO_Media32 usb stick will have used space of 255 mB (268,140,544 bytes)
The WDO_Media64 usb stick will have used space of 282 mB (296,165,376 bytes)
You can expect the number of mB to increase as more malware appears.
UPDATE Windows Defender Offline USB stick:
· reinsert the usb stick
· run the installation program, mssstool64.exe or mssstool32.exe, again.
· the update will download about 66 mB (mssstool32.exe) and 68 mB (mssstool64.exe).
Since the malware database is sometimes updated several times in a day, always update before running.
PERFORM AN OFFLINE SCAN
Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives
The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.
RESULTS OF THE SCAN
The results will be in 4 log files on your computer's disk in:
|My System Specs|
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