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Windows 7: i think my computers is broken


15 Jul 2012   #1
Nicm78

windows 7 home premium 64 bit
 
 
i think my computers is broken

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
071513-21715-01.dmp
sysdata.xml
WERInternalMetadata.xml
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20130715-1141.dmp
sysdata.xml
WERInternalMetadata.xml
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20120711-1608.dmp
sysdata.xml
WERInternalMetadata.xml
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20120709-1819.dmp
sysdata.xml
WERInternalMetadata.xml
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20120712-1942.dmp
sysdata.xml
WERInternalMetadata.xml
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.


My System SpecsSystem Spec
15 Jul 2012   #2
marsmimar

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Hello Nicm78 and welcome to Seven Forums.

So your computer shut down unexpectedly and you seem to have some video hardware errors. Unfortunately, that leaves a lot of unanswered questions. Like:
- What were you doing when the computer shut down unexpectedly?
- Does your computer still boot (start up)?
- Did you have just that one unexpected shutdown or many?
- Are you still able to connect to the internet?
- Did you receive any specific error messages?
- Have you checked for malware by running a full scan with your installed antivirus?

If you still have those .dmp files it would help to see them.

Screenshots and Files - Upload and Post in Seven Forums

One of our Forum experts prepared this troubleshooting guide. It's a good starting point.

Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
15 Jul 2012   #3
gregrocker
Microsoft MVP

 

If you cannot stay booted long enough to complete the steps above then work through these steps for Troubleshooting Windows 7 Failure to Boot
My System SpecsSystem Spec
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 i think my computers is broken




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