Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 won't run on my Toshiba laptop.

15 Jul 2012   #1

Windows 7 home premium 32
 
 
Windows 7 won't run on my Toshiba laptop.

Hi,
I am hoping for some advice / assistance in getting my laptop going.
I have a Toshiba Satellite A500 that was preinstalled with Windows 7 home premium.
Went to turn it on today and got a screen that said:
Windows Error recovery.
Windows failed to start.
A recent hardware or software change might be the cause.
It then gives the option to run windows start up repair or run windows normally.

The repair option starts but ends up with a grey back ground screen and a mouse arrow on the screen.
Nothing else happens after this .

I tried the start Windows normally option but it gets as far as the Windows logo and no further.

The only recent change has been the addition of a new modem / router, other then that it has been business as usual with no changes.

Unsure where to go from here.

Any suggestions gratefully received.

My System SpecsSystem Spec
.

15 Jul 2012   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Hiyya and welcome ggms Now mate what have you got on the machine because I recently had a similar problem and it happened when I changed the RAM in it. So have you actually done nay hardware changes lately and don't forget even stuff like new keyboard mouse etc.


I have also had two Toshiba laptops and both have been nothing but trouble and the current one I have had to factory default five times because of hardware issues. If you have backed up your data that could be an option albeit not appealing.

some hits that might be of use http://answers.microsoft.com/en-us/w...f-1c164b7caf65

http://social.technet.microsoft.com/...-cf94e89b201f/

http://support.microsoft.com/kb/2674065
My System SpecsSystem Spec
15 Jul 2012   #3

Windows 7 home premium 32
 
 

Hi thanks for the reply, nothing has changed on the machine. Using the same mouse as always, same printers.
This is the third Toshiba I have had and I have had issues with all of them.

I will try the links you have sent but it's a bit tricky reading detailed instructions on an iPhone.

I have managed to get the cmd menu up though but not sure what to do with it.

Thanks for your help.
My System SpecsSystem Spec
.


15 Jul 2012   #4
Microsoft MVP

 

Work through these steps for Troubleshooting Windows 7 Failure to Boot.
My System SpecsSystem Spec
15 Jul 2012   #5

Windows 7 home premium 32
 
 

Hi Greg,
Thanks for the link.
I have got as far as trying to get the computer to run in safe mode by using F8.
It starts loading the drivers then stops, shows please wait, and back to the windows , all tried last known good start but it just shows starting Windows to no avail.
My System SpecsSystem Spec
15 Jul 2012   #6
Microsoft MVP

 

Then continue with the other steps. You may need to disinfect it at boot before it will repair.
My System SpecsSystem Spec
15 Jul 2012   #7

Windows 7 home premium 32
 
 

Thanks will give it a try
My System SpecsSystem Spec
16 Jul 2012   #8

Windows 7 home premium 32
 
 

Hi, still working on this. I was asked if I had added any new hardware and said no but I was incorrect.

I tried to use an external USB card reader that I have been told by others that have used them in my company, may cause problems.

When trying to boot in safe mode the computer loads the drivers but stops at : classpnp.sys.

I am wondering this may have caused the problem.
My System SpecsSystem Spec
16 Jul 2012   #9

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Don't know ggms as I am not that savvy enough on those things but a quick Google of the error put up this Windows 7 fails to go into safe mode. Stuck at classpnp.sys
&
Another classpnp.sys problem

These come from a Google -
Google

Hope there is something in there that might steer you in the right direction.
My System SpecsSystem Spec
17 Jul 2012   #10

Windows 7 home premium 32
 
 

Thanks for all the advice. I am slowly working my way through the issue using the links and info provided.

As yet no luck but maybe I will get further next day.
My System SpecsSystem Spec
Reply

 Windows 7 won't run on my Toshiba laptop.




Thread Tools



Similar help and support threads for2: Windows 7 won't run on my Toshiba laptop.
Thread Forum
Windows 7 Toshiba laptop unable to boot General Discussion
Realtek no audio. WIndows 7 Toshiba Laptop Sound & Audio
Format my Toshiba laptop without a Windows 7 disc? Installation & Setup
Windows 7 will not start on Toshiba Satellite Laptop. Please help. :( General Discussion
Windows 7 OEM in Toshiba laptop Installation & Setup
Windows 7 on Toshiba Laptop! General Discussion
Install Windows 7 Pro in Toshiba laptop Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:15 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33