to advise about a factory restore, then we must have your system specs. I surprised that these were not already requested.
Carry out the following: Update your SevenForums System Specs User CP
(located on the top menu bar) |
Your Profile | Edit System Spec
To gather info, use Speccy (my favorite) or SIW
or System Info
In the System Manufacturer Block, enter: Manufacturer and Model and ADD
the word laptop, desktop, netbook or tablet.
For example: Toshiba Satellite L305D notebook
Provide full windows version info, for example: MS Windows 7 Ultimate SP1 64-bit
Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc
Scroll down and click on SAVE CHANGES
You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.
SIW is a marvelous program, but the free version does not offer
then if you would like to try to avoid a reinstall or fresh install, do let me know.
If you decide that you want to do a factory restore, then I do recommend, as has been suggested, than you perform a clean install rather than a factory restore.
If you would rather make a clean install, than let us know and we can advise accordingly.