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Windows 7: can't get laptop to boot past starting windows logo

17 Jul 2012   #1
zachjen

win7 home premium SP1 64bit
 
 
can't get laptop to boot past starting windows logo

Acer Aspire 5532-5534
Windows 7 Home Premium

I can't get the laptop to boot past the glowing window logo that says "Starting Windows". It doesn't freeze it just hangs there forever. I tried booting into safe mode and it hangs at windows\system32\drivers\atipcie.sys and then restarts.

I don't need to save anything on the computer so easiest way to get it up and running will work. I don't have any discs to restore.

Thank you in advance.


My System SpecsSystem Spec
.
17 Jul 2012   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Sure you don't mind to loose everything?!
My System SpecsSystem Spec
17 Jul 2012   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Any idea why this happens? Installed som strange software?
My System SpecsSystem Spec
.

17 Jul 2012   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Reformatting the Acer Aspire
1. Press the "ALT" and "F10" keys together while your computer is restarting and the Acer logo is showing to enter the Acer Aspire's reformatting utility.
2. Follow the on-screen prompts. Your laptop's hard drive will reformat and the original applications will be reinstalled. Your computer will restart after the reformatting process is complete.
3. Enter your name and other personal information when prompted during the Windows operating system setup process.
My System SpecsSystem Spec
17 Jul 2012   #5
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 

overheating issues maybe?
My System SpecsSystem Spec
17 Jul 2012   #6
gregrocker

 

That's likely a hang on the ATI video driver trying to load. You can roll it back or repair it by booting into the Win7 installer or System Repair Disk to run Startup Repair or System Restore as shown in these Troubleshooting Steps for Windows 7 - Windows 7 Forums.

If they fail then work through the other steps up to if necessary running Recovery or Reinstall.
My System SpecsSystem Spec
17 Jul 2012   #7
zachjen

win7 home premium SP1 64bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Sure you don't mind to loose everything?!
I don't mind. I just took over this computer from a friend about a week ago and have yet to really make it mine so nothing really to lose.
My System SpecsSystem Spec
17 Jul 2012   #8
zachjen

win7 home premium SP1 64bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Any idea why this happens? Installed som strange software?
no haven't installed anything on it. worked one day the next it wouldn't boot.
My System SpecsSystem Spec
17 Jul 2012   #9
zachjen

win7 home premium SP1 64bit
 
 

Quote   Quote: Originally Posted by ascomputers View Post
overheating issues maybe?
I guess anything is possible but the I can hear the fan come on so that is working.
My System SpecsSystem Spec
17 Jul 2012   #10
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by zachjen View Post
Quote   Quote: Originally Posted by ascomputers View Post
overheating issues maybe?
I guess anything is possible but the I can hear the fan come on so that is working.
For a more precise measurement of the temp, try SpeedFan. It is a free utility and can be downloaded from;

http://www.almico.com/speedfan.php

(For future reference when you can access Windows OS)

HTH
My System SpecsSystem Spec
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 can't get laptop to boot past starting windows logo




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