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Windows 7: OS not functioning(Crashed)

18 Jul 2012   #1

Windows 7
OS not functioning(Crashed)

I have an issue with my laptop.Few weeks back i had formatted my machine with an operator and recently its not working.The OS is not opening up ,its directly taking me to Set up.I again checked it out with an operator and he tried booting with a cd but can not view the files in my C:,D: drive and assuming that it is a hard disk problem. I want my files and information back because it has lot of important stuffs.Now what can be done.How to take my next step.Its windows 7.
Reply soon.

My System SpecsSystem Spec

18 Jul 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit

You need to fill out your system specifications so we have some idea about your hardware.

Who is this "operator"?

Do you have a Windows 7 installation disc?
My System SpecsSystem Spec
18 Jul 2012   #3

Windows 7

ok..I understand it..but the thing is,it is my friend's laptop and i dont think so without looking at that he can tell...I am just helping him out because he can not access through his laptop.Yes he do have installation CD.
My System SpecsSystem Spec

18 Jul 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit

We can't help much without more details about the laptop.

Make, model number, hard drive manufacturer, etc.
My System SpecsSystem Spec
18 Jul 2012   #5
Microsoft MVP


Work through each of these steps for Troubleshooting Windows 7 Failure to Boot.

Included are ways to rescue files and if necessary run a correct Clean Reinstall.
My System SpecsSystem Spec

 OS not functioning(Crashed)

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