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Windows 7: Remove desktop shortcut (HP File Sanitizer)

23 Jul 2012   #1
daydr3am3r

Windows 7 Professional x64 SP1
 
 
Remove desktop shortcut (HP File Sanitizer)

Hi all
I'm using Windows 7 x64 SP1 Pro on a HP Compaq notebook.
Since I installed Windows and all those HP apps (some of them apparently required to access BIOS) I got THIS shortcut on desktop and I cannot remove it. Deleting it manually does not work and the shortcut does not appear in User/Desktop or Public/Desktop folders. Right clicking it does not show the usual menu but THIS so I cannot get the location of the file. Also, the Remove Icon option does nothing not even in Safe Mode. Any ideas on how to get rid of this? Some suggested to reinstall the app however this also does not work.


My System SpecsSystem Spec
23 Jul 2012   #2
Ztruker

Windows 8 Core X64
 
 

That icon is part of HP ProtectTools. Does your laptop have a fingerprint reader for security? If so it's part of that package. Try opening Start then All Programs and HP ProtectTools, see if there is any option in there to turn off File Sanitizer.
My System SpecsSystem Spec
23 Jul 2012   #3
daydr3am3r

Windows 7 Professional x64 SP1
 
 

There is no option to disable the entire HP ProtectTools suite as I already tried this. However I disabled Drive Encryption & Credential Manager when I installed ProtectTools.
My System SpecsSystem Spec
24 Jul 2012   #4
Ztruker

Windows 8 Core X64
 
 

My System SpecsSystem Spec
26 Jul 2012   #5
daydr3am3r

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by Ztruker View Post
Sorry for the late reply.
HP ProtectTools service (not hpqwmiex) is already disabled. hpqwmiex is a HP framework service and disabling it causes other software(like wireless assistant & function keys) to stop working.
My System SpecsSystem Spec
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 Remove desktop shortcut (HP File Sanitizer)




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