DELL Inspiron 1545 running Windows 7
Purchased Aug 2009
I know there is spyware virus, when my wife logged on to pay bills some very suspicious pop-ups appeared asking for ss #, etc.
The real problems began when I tried to load Avast. Now when I turn it on it goes to a blue screen with the white bird and green olive branch. There is nothing to click on. I tried pressing F8 while turning on and I get to the black screen where I can choose safe mode, safe mode with networking, etc..It doesn't matter what I choose, it always ends up at the same blue screen with the bird.
I can't even see the system info to see if it's 32 or 64 bit. I know I need this to see which Windows Restore disk to create. I'm thinking it's 64 but not 100% sure.
When it's been sitting awhile, a dialog box comes open. I took a pic of it: