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Windows 7: Computer does not Shut Down, Restarts?

24 Jul 2012   #1

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 
Computer does not Shut Down, Restarts?

Hey y'all.

For the past week, my recently new started having this problem .
Whenever I try shutting down the computer, click start and shut down or shut down on the log on screen, the computer turns off for 3 seconds, then restarts.

I've google searched the problem and found solutions such as changing registry key, creating a shortcut on the desktop and clean booting but none have worked for me.
What else can I do?

Thank you very much.

-Jason


My System SpecsSystem Spec
.

24 Jul 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Welcome Jason,

What make and model of computer is it? Please use this tutorial to gather as much information on your system to help us diagnose the problem:

System Info - See Your System Specs

Regards,
Golden
My System SpecsSystem Spec
25 Jul 2012   #3

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Golden,

Thank you for responding.
I have updated my system specs on my profile.
The computer is ACPI x86-based PC.
My System SpecsSystem Spec
.


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 Computer does not Shut Down, Restarts?




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