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Windows 7: Computer does not Shut Down, Restarts?

24 Jul 2012   #1

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
Computer does not Shut Down, Restarts?

Hey y'all.

For the past week, my recently new started having this problem .
Whenever I try shutting down the computer, click start and shut down or shut down on the log on screen, the computer turns off for 3 seconds, then restarts.

I've google searched the problem and found solutions such as changing registry key, creating a shortcut on the desktop and clean booting but none have worked for me.
What else can I do?

Thank you very much.


My System SpecsSystem Spec

24 Jul 2012   #2
Microsoft MVP

Windows 7 Ult. x64

Welcome Jason,

What make and model of computer is it? Please use this tutorial to gather as much information on your system to help us diagnose the problem:

System Info - See Your System Specs

My System SpecsSystem Spec
25 Jul 2012   #3

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1


Thank you for responding.
I have updated my system specs on my profile.
The computer is ACPI x86-based PC.
My System SpecsSystem Spec


 Computer does not Shut Down, Restarts?

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