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Windows 7: *URGENT* System restore fail, Device manager wiped out, Many more.

28 Jul 2012   #1

Windows 7 Home Premium 64 bit
 
 
*URGENT* System restore fail, Device manager wiped out, Many more.

Hi all,

I am having an urgent problem with my HP Pavilion Dv6,

I'll start from the beginning:

I am currently running Windows 7 Home Premium 64 bit, and I encountered a problem today with scanning using the printer (Printing was alright). I can only remember vaguely as I thought it some kind of connection error, I was using a USB cable and it was working find earlier. Spent hours googling to no avail, so I decided to use System Restore to restore to yesterday where it was working perfectly. So when the laptop started the process through -Control Panel> Recovery> Open system restore it logged out and everything, but hung at initializing for about 40 minutes, I googled that with another laptop and 99% of them said I should turn on my laptop with the button, then try the System Restore in the boot options when choosing the Repair Computer option. Guess what! That also didn't work .

Well I started windows normally after the second power off, turned on without any problems, but then realized in the taskbar it shows the Ethernet wire connection for internet where I am connected wirelessly, I check my network adapters through Network & Sharing centre and the adapters are missing. I start panicking and instantly check device manager, its blank (Plug and Play is on). At that point I'm pissed off when I remember that when I started the laptop again, ATI gave me a message that no drivers were found. Have all my drivers been deleted? If my network adapters are missing, how am I connecting to the net? I also checked msconfig, tried a clean boot (Hopeless), but also noticed many Microsoft services are stopped. I just tried to scan again now to get an error message but the printer was not found, I figured this was from deleted devices?

PLEASE HELP, I have my exams coming around the corner and I need my laptop in shape.


Thanks,


-ParadoXeX



*Edit: I just saw this and it looked weird, when I did System restore, It had my C: drive ticked, but there was another C: and it said drive not detected or a similar message. (System Restore has worked in the past).

My System SpecsSystem Spec
.

28 Jul 2012   #2
Microsoft MVP

 

I would immediately install and run a full scan with Malwarebytes free version. If clean, back up your files externally next. If not, back them up anyway but to quarantine.

Check for actual Restore points. If none it likely means Startup has been repaired and put a recovered C listing in the System Protection list. Turn off both C listings to see which one goes away. This of course doesn't help your problem since a first line of defense for these catastrophic failures is SysRestore.

Then run SFC /SCANNOW Command - System File Checker

If there are irreparable System files try repairing them as given in tutorial. If this fails, you likely need a Repair Install

If you lose boot use Troubleshooting Windows 7 Failure to Boot

Otherwise there are other steps to work through in Troubleshooting Steps for Windows 7 working up to if necessary a Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
28 Jul 2012   #3

Windows 7 Home Premium 64 bit
 
 

Hi,

Thanks for the quick reply, I do have Restore points still Available from the 22nd of this month, where this problem only occurred today. As in the original post, system restore isn't making any progress and keeps getting stuck, I already had Malwarebytes installed (My favorite clean-up) and it is running and has been running a full test for the past 1 hour 18 minutes.

What do you mean to quarantine? Encase they get deleted?

I will post the info if the Malwarebytes scan comes out not clean.
My System SpecsSystem Spec
.


28 Jul 2012   #4
Microsoft MVP

 

If the files are infected and cannot be immediately cleaned up then back them up to a disk or stick where they can be further cleaned later, so you can get on with repairs and not risk the files loss.

Run Malwarebytes again if it finds infection, post up any serious infection in our Security forum for specialized help.

You may have better luck with System restore from the Windows 7 DVD or REpair CD as shown in the Failure to Boot tutorial. But you want infection cleaned up first.
My System SpecsSystem Spec
28 Jul 2012   #5

Windows 7 Ultimate x64
 
 

It seems like a virus or something like that has really been wrecking havoc in yous system I guess. In those cases, when the installation is already destroyed, I think the best option to have a working system is to perform a full reinstall of Windows (which you should be doing regularly anyway).
In the long run, the only way to ensure the system is stable is to do a full reformat and reinstall everything from scratch. Most times you can spend more time trying to fix your existing install. Just make sure, if it even was caused by a virus, to check the documents you backup so you don't carry the problem forward to the next reinstall.
My System SpecsSystem Spec
29 Jul 2012   #6

Windows 7 Home Premium 64 bit
 
 

Hi,

I ran a full Malwarebytes scan and no malicious items were detected.
I can supply the notepad (scan results) for it if you want, Ill start on the
SFC scan with the elected command promt now. By the way, I think the actual
problem started to occur when I cancelled system restore? Just an idea.


Thanks
My System SpecsSystem Spec
29 Jul 2012   #7

Windows 7 Home Premium 64 bit
 
 

Hi,

I did the SFC scanner like you told me and it came up with Windows Resource protection did not find any integrity violations. Should I run it again? Thanks
My System SpecsSystem Spec
29 Jul 2012   #8

Windows 7 Home Premium 64 bit
 
 

Also I just tried to save a file on Microsoft word but it said Cannot verify license to this product, repair in control panel. Im guessing something in my registry is stuffed up too? Again the weird thing is, even if my device manager and network adapters is blank, I still have net connection, which makes me think they are there somewhere. Also when try to go to properties on my wireless connection, it says specific error: the data is invalid, windows encountered an error saving the wireless profile. Thanks
My System SpecsSystem Spec
29 Jul 2012   #9
Microsoft MVP

 

I would back up my data and run a Repair Install
My System SpecsSystem Spec
29 Jul 2012   #10

Windows 7 Home Premium 64 bit
 
 

Hi,

Does this: "extract the Windows 7 SP1 ISO file to a folder on a partition or HDD other than the current Windows 7 partition." mean I can use Local disk C: and just make a folder there? sorry I am a bit lost
My System SpecsSystem Spec
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 *URGENT* System restore fail, Device manager wiped out, Many more.





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