Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Start Menu & Desktop Icons Not Responding!

29 Jul 2012   #1
Quetzal013

Win 7 64 bit Home Premium
 
 
Start Menu & Desktop Icons Not Responding!

Hi everyone,


My elderly parents have a one year old Dell laptop (I run the same) and it has been fine until today. The problem they have is that the Start menu and the Desktop icons will not respond. This has never happened to them before today.


There has been no new hardware of software installed recently to have caused this. The laptop was running fine last night when it was last used and powered down.


The laptop is running Win 7 64 bit (Home Premium) and has SP1 installed. It has 4Gb RAM.


I have tried talking my father through booting in safe mode and then doing a controlled shut down to see if this would rectify things – it didn't. I have talked him through re-starting the machine from LKGC (Last Known Good Configuration) – that didn't work.


I have tried to get him to run “explorer.exe” but nothing happens. He has gone into Task Manager to end the task of “explorer.exe” and create it as a new task, but this hasn't worked.


I also got him to try running sfc/scannow in safe mode and that didn't run!


I know that it isn't a virus or malware as they run Norton 360 which is up-to-date.


So, has anyone else had this and how did you fix it?


All help will be greatly appreciated. Many thanks.


Carol


My System SpecsSystem Spec
.
30 Jul 2012   #2
Quetzal013

Win 7 64 bit Home Premium
 
 

Thanks guys, for your ideas and input. I have just talked my Father through doing a system restore from the F8 screen and it worked! He's delighted and I'm relieved! Thanks for being here and thanks for a great forum.
My System SpecsSystem Spec
Reply

 Start Menu & Desktop Icons Not Responding!




Thread Tools




Similar help and support threads
Thread Forum
Missing Desktop Icons and Start up Menu Task Bar in Windows 7 - HELP!
Hi everyone I am searching this problem I am having over the last few days. It is very very frustrating now. I have Windows 7 Enterprise Edition 32 bit My Desktop Icons and Start Up Task Bar are missing I have tried everything - Task Manager - Type explorer.exe
General Discussion
Desktop Icons Freeze but Start menu/Taskbar work normal
I`ve got a weird problem that keeps happening. Without any errors or warning, all of my Desktop Icons become frozen. I cannot activate any of them. If I have any windows open in the Taskbar or programmes running in the System tray I can left/right click on any of them and they all work...
BSOD Help and Support
desktop icons/start menu disappears on hp windows7
I need help! My desktop icons disappear on my new hp. If I leave the screen up for various amounts of time, the start menu and desktop icons disappear and my wallpaper is the only thing i see on my screen. It will not give me the chance to alt cntrl delete, I can right click but it only gives me...
Installation & Setup
All icons in start menu and desktop are showing blank
Just upgraded WIndows Vista to Windows 7 from a download. The installation appeared to be fine but all of the icons on the desktop have lost their pictures and none of the start menu icons are showing any design nor do they work. I've tried deleting the icon cache and restarting but that hasn't...
Installation & Setup
Desktop and Start menu icons not working
I'm having a rather frustrating problem. When I click on any desktop or start menu icons, the apps won't launch. The apps appear in windows processes, but do not show in applications on the taskbar. If I right click them and use 'Run as administrator', they launch correctly. Items in control panel...
Software
Desktop Icons and Start-up Icons appeared to be bugged.
Hi guys! I think my Icons got bugged or something. This happened after my friend asked me to move some music and movies from my computer to his hard drive. After I did that, i turned off my laptop and went back to my room and turned it on. What happened next worried me since I wasn't able to...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 00:21.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App