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Windows 7: Cannot shut down/restart/log off after Windows Explorer crash

31 Jul 2012   #1

Windows 7 Home Premium
Cannot shut down/restart/log off after Windows Explorer crash

This has happened twice now. I was copying old files from 3.5" floppies, using an external USB floppy drive. I got an error that the file format was not recognized and could not be copied. I clicked cancel, and the cancel pop-up window never finished. I opened task manager and stopped Windows Explorer. Then there was a "program is not responding" pop-up. I clicked that I wanted to stop the program. A message appeared that windows had encountered a problem in windows explorer and was looking for a solution. Then Windows Explorer shut down. I tried restarting Windows Explorer and could not. None of the Start menu buttons related to Windows Explorer (Computer, Documents, Pictures, etc.) were responding. I decided to restart. Then the logging off screen appeared, and never finished. I closed down using the power button. On restart, I got a message that windows had not been shut down properly. I opened in Safe Mode, logged off, and restarted, and everything was OK, apparently, until the next time it happened.

Any solutions to suggest?

Thanks much,


My System SpecsSystem Spec


 Cannot shut down/restart/log off after Windows Explorer crash

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