System fails to shut down after Hibernate and boots w/Startup Repair

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  1. Posts : 6
    Windows 7 Home Premiun 64bit
       #1

    System fails to shut down after Hibernate and boots w/Startup Repair


    I apologize, I'm relatively new at support forums but I am concerned on the status of my Laptop.

    Anyways, here's the deal. Last night I put my computer into hibernate (which I do every night, so this is a brand new occurrence) and this morning I turned it on, according to the start up screen, Windows failed to shut down properly and it asked me if I wanted to continue start up normally. I accepted. Then, it started up in System Repair mode (which was visually, safe mode) and apparently, fixed something. Everything runs fine afterwards but it's irritating me that something might be wrong with my Computer.

    I checked my Hard drive manager, it said everything was "Healthy", I did a "SFC/Scannow" and that repaired some things, but not everything (according the CBS.log). I did a virus scan and then restarted (I can restart without an issue), but after that I tired to hibernate and the same issue persisted.

    So it's related to Hibernating only.

    I went to my Event Viewer to see if it would shed any light and in the critical section, these came up. http://i47.tinypic.com/4v1gd3.png They're at the same times this happened so could it be a power issue?

    I have a warranty so I can get anything repaired but I personally don't want to wait if I can just fix the issue myself, so any help is greatly appreciated!

    Thank you in advance.
    Last edited by Mchaosg; 01 Aug 2012 at 02:47. Reason: Elaboration to show that this wasn't a problem before.
      My Computer


  2. Posts : 6
    Windows 7 Home Premiun 64bit
    Thread Starter
       #2

    Sorry for the bump, but I'm really urgent on this. I hate having to shut down every time I stop using my computer.

    Another tid-bit, this also happens when I go into sleep mode. Do you think System Restore would fix this? If I restored back in time, would any viruses I had previously be restored as well?

    Thanks again and I apologize.
      My Computer


  3. Posts : 1,454
    Windows 7 ultimate x64
       #3

    Please use Blue Screen of Death (BSOD) Posting Instructions to post the complete set of files..
      My Computer


  4. Posts : 6
    Windows 7 Home Premiun 64bit
    Thread Starter
       #4

    I assumed because it wasn't a BSOD that I wouldn't need to do that, so my apologies but here are the files, it couldn't find everything apparently even though I set it as administrator.

    I also tried a System Restore, it did not work; though this time when I tried to Hibernate (to see if it worked), Startup Repair said I had a corrupted file it could not fix. I sent a report to Microsoft, but I doubt that will be fixed any time soon.
    System fails to shut down after Hibernate and boots w/Startup Repair Attached Files
      My Computer


  5. Posts : 1,454
    Windows 7 ultimate x64
       #5

    Hi Mchaosg

    Looking at the logs ... I can see your system has shutting down lot of time due to high temperature

    ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated.
    _PSV = 357K
    _TC1 = 2
    _TC2 = 10
    _TSP = 10000ms
    _AC0 = 0K
    _AC1 = 0K
    _AC2 = 0K
    _AC3 = 0K
    _AC4 = 0K
    _AC5 = 0K
    _AC6 = 0K
    _AC7 = 0K
    _AC8 = 0K
    _AC9 = 0K
    _CRT = 361K
    _HOT = 0K
    _PSL - see event data.
    _PSV=357K (or Kelvin) or which is like 83.85 Deg C
    This is the Passive cooling Temperature

    _CRT = 361K or which is like 87.85 Deg C
    This is the Critical Temperature

    These are the temperature limit ...and my guess you have crossed these..before it shut down..

    Try also checking the laptop airvent circulation.... if you dont feel more air getting pushed out even at high temp... (which u can also use speccy to check or use SpeedFan)... then u need to clear the vents...

    Check these are let us know
      My Computer


  6. Posts : 6
    Windows 7 Home Premiun 64bit
    Thread Starter
       #6

    Thank you for the reply! I downloaded SpeedFan and played around with it a bit. I ran Minecraft so the computer could be slightly stressed and according to the program, my fan operated as normal. Air properly pushes out and the vent is clean, this computer is relatively new.

    Here is where it gets curious, I tried to hibernate after it cooled down a bit and it succeeded! So I guess that implies that is the issue, so can you be certain? Perhaps I should buy a cooling pad to be safe? I never really ran into heating problems before.

    Thanks again for helping me out.
    Last edited by Mchaosg; 02 Aug 2012 at 10:57.
      My Computer


  7. Posts : 1,454
    Windows 7 ultimate x64
       #7

    Yes you could use a cooling pad ... on a long run.... it helps not only for you system.... but you hands and fingers when you use the system for a long time :)

    check you eventviwer logs, specifically the System one.... check around the time you hibernated...

    Let me know what you see there
      My Computer


  8. Posts : 6
    Windows 7 Home Premiun 64bit
    Thread Starter
       #8

    I see a lot of this.

    http://i46.tinypic.com/15rnvwk.png

    Anything I should be looking for in specific?
      My Computer


  9. Posts : 1,454
    Windows 7 ultimate x64
       #9

    hmm nothing much here.... i mean no error or warnings... but keep looking at this if you do run into a problem....

    But curious to know..... what temperature is your system running ??/
      My Computer

  10.    #10

    Update your display driver until the hibernation problem goes away. You can test it by setting sleep to 1 minute and hibernate to 2 minutes.

    Work through these other Troubleshooting Steps for Windows 7
      My Computer


 
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