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Windows 7: a disk error has occured. . . press ctrl+alt+del to restart

04 Aug 2012   #1

windows 7 home premium 64 bit
 
 
a disk error has occured. . . press ctrl+alt+del to restart

ok i've had this problem for awhile now and im not sure how to fix and it came from other problems heres what happend my pc was going a bit slow and i got a message telling my to restart to finish the install on a game i had bought awhile back (3-5 years ago) and i have installed it multipule times before. so i went and restarted it and i had a problem it was one i had before which was a min or so after the desktop started it would freeze and stop responding. at that point i came here looking for answers one i got was to uninstall my video driver and i did. i realized that it had not fixed the problem worse because i had a low resolution and i had tried to restart a few times. now the last time i tryed i was going to try something someone else had told me to do (i dont remember what it was but i wasnt able to even try it because the desktop would freeze too fast) and i restarted it and got the error message now i have no idea what to do. . .

My System SpecsSystem Spec
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04 Aug 2012   #2

Microsoft Windows 8.1 Pro 64-bit
 
 

Mate, you came to the right place.

Start windows in safe mode: Safe Mode

try to uninstall the game. also, type MSCONFIG into the start menu search bar, and click the program at the top. Click the option that says Diagnostic startup. Remember to go back and select Normal Startup when problem is solved

Restart, and do a full scan with your antivirus program. Make sure it is updated first. Also, please let me know which Antivirus program you are using.
My System SpecsSystem Spec
04 Aug 2012   #3

Microsoft Windows 8.1 Pro 64-bit
 
 

You might consider a Restore to a point before this mess, but if you are infected with malware, a restore point may also be infected, even one that points to a time before you were infected: System Restore - created by Brink

Make sure you are virus-free before restoring. If you find malware, do not restore. Consider using Malwarebytes in addition to your antivirus as an extra free scan: Malwarebytes Anti-Malware - CNET Download.com
My System SpecsSystem Spec
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04 Aug 2012   #4

windows 7 home premium 64 bit
 
 

i tryed that awhile back and there wasnt a restore point
My System SpecsSystem Spec
04 Aug 2012   #5

windows 7 home premium 64 bit
 
 

i cant get passed bios unless i use a upgrade disk i though was an os disk
My System SpecsSystem Spec
04 Aug 2012   #6

windows 7 home premium 64 bit
 
 

also when i do go and try to use the upgrade it wont let me use it without going to the desk top which i cant do but i can use the repair tools and i dont think its a hard wear problem because i can see its connected but cant accesse it because i need administrator privileges and am the only one who has an account on my pc which is admin i dont know how to at least access the hard drive
My System SpecsSystem Spec
04 Aug 2012   #7

windows 7 home premium 64 bit
 
 

so im wondering if i should use a restore disc which i dont have but can get or should i sell my upgrade disc for a os disc or if theres any way i can fix it with out spending money
My System SpecsSystem Spec
04 Aug 2012   #8

Microsoft Windows 8.1 Pro 64-bit
 
 

You don't need a disk for a clean install, so long as you have a license. You can have an upgrade license, but be sure you have a previous OS license that you are no longer using (ie the one that you are upgrading from).

A clean install is easy, and I can tell you how, but I was trying to help you get into your current install.

Try a startup repair: Startup Repair - created by Brink
Try this handy tutorial which can help either fix the problem, or show you how you can save files on your computer: Troubleshooting Windows 7 Failure to Boot - created by gregrocker

Did you have a retail, OEM, or Upgrade license?
My System SpecsSystem Spec
04 Aug 2012   #9

windows 7 home premium 64 bit
 
 

i have an upgrade disc from walmart i want to know how to install it from the menu after bios
My System SpecsSystem Spec
04 Aug 2012   #10

windows 7 home premium 64 bit
 
 

btw im useing someones laptop running the exact same type of os (windows 7 64bit)
My System SpecsSystem Spec
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 a disk error has occured. . . press ctrl+alt+del to restart




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