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Windows 7: Computer needs startup repair, but can't use mouse or keyboard

12 Aug 2012   #1

windows 7 64bit
 
 
Computer needs startup repair, but can't use mouse or keyboard

I'm not sure if this is the right place to post this, but recently on my girlfriends computer we installed a webcam and everything kinda froze. Upon restarting the computer it comes up with the screen saying a device failed and may need a startup repair. Also gives the option to start windows normally. The problem is the keyboard is not recognized to choose an option. It counts down and goes to the screen to start the startup repair, but again no mouse or keyboard. I have tried accessing the BIOS but considering the keyboard is not working i cannot do that either. I'm not sure what all is in it as I got it from a friend when he built a new one. It is a custom computer, not from a typical manufacturer. It has worked perfectly up until trying to install the webcam. I have tried using every USB port and also tried using a ps/2 converter to no avail. I'm not sure what to do anymore, and I'm afraid of messing with it too much or hard-booting it too much. Please help if you can. I'm at a loss. I'm not exactly new to computers, but I've never had a problem where i couldn't use the keyboard at all.

My System SpecsSystem Spec
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12 Aug 2012   #2

windows 7 64bit
 
 

sorry, just saw that this is for the blue screens..which I am not getting, I'm sure the thread will be moved. Sorry again, i'm just at a complete loss and it's really late
My System SpecsSystem Spec
12 Aug 2012   #3

windows 7 64bit
 
 

I just tried turning it on again and it did the same thing. This is what comes up after the countdown for selecting to do startup repair or start normally. Again with no keyboard I can't do anything, not even access the BIOS. I've done a lot of searching but can't find this exact problem. Only suggestions i'm really seeing is to reset the BIOS but i've never done it nor sure how.

Windows failed to start. A Recent hardware or software change might be the cause. To fix the problem:
1. Insert your windows installation disc and restart your computer.
2. Choose your langugae settings, and then click next
3. Click "repair your computer."
Status: 0xc000000e
Info: The boot selection failed because a required device is inaccessible.
My System SpecsSystem Spec
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12 Aug 2012   #4

windows 7 64bit
 
 

wow still nothing? Guess it's a lot worse than i had hoped...
My System SpecsSystem Spec
12 Aug 2012   #5

windows 7 64bit
 
 

think i got it, maybe by luck, maybe doing right thing at right time, go ahead and delete this thread, thanks anyways
My System SpecsSystem Spec
12 Aug 2012   #6
Microsoft MVP

 

Sorry you had to wait.

Trying another keyboard normally solves this.

Startup Repair should offer to System Restore to before the install which should resolve it. If not let us know.

If the webcam prob persists just don't install it's bloatware package which only allows you to look at yourself on your own computer. Only take the driver Windows 7 delivers when you plug it in or shortly thereafter via Optional Updates when you Automatically get recommended drivers and updates for your hardware.

Then use the webcam with the actual program that you need it for, e.g. Yahoo, Facebook, Live Messenger, etc.
My System SpecsSystem Spec
12 Aug 2012   #7

windows 7 64bit
 
 

I did try multiple keyboards, I cleared the CMOS on the motherboard and then the PS/2 adapter worked and let me get into BIOS setup and enable usb keyboard and mouse. Didn't even have to repair everything is was just one of those failsafes Windows does to give you the option. But since the BIOS wasn't recognizing my keyboard i couldn't do anything. But after clearing the CMOS and re-configuring I got it all worked out.
My System SpecsSystem Spec
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 Computer needs startup repair, but can't use mouse or keyboard





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