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Windows 7: Start-up issues

14 Aug 2012   #1
Derek R

Win 7 64bit
Start-up issues

Can anyone help with the following issue

I keeping getting the following 2 black messages box notifications shortly after booting-up my laptop


In addition to the second black message box (C:\windows\INSTAL~1\(4A65D~1\_A685C~1.EXE), I also recieve a 3rd white message box titled -16 bit MSDOS Subsystem

This box has the following message

The NTVDM CPU has encountered an illegal instruction

CS:0de7IP:0ldfOP:0f 00 09 00 00

Many thanks

My System SpecsSystem Spec
14 Aug 2012   #2


Is this the original factory preinstall with all it's crapware and useless utilities interfering with Win7? If so consider a vastly superior Clean Reinstall - Factory OEM Windows 7 which will solve all performance problems not related to hardware.

Work through these Troubleshooting Steps for Windows 7 establishing a Clean Boot, testing hardware, uninstalling any preinstalled crapware you don't use, checking the logs for repeat errors to google for resolution, cleaning up old files, optimizing per the Best Practices in tutorial.
My System SpecsSystem Spec
17 Aug 2012   #3

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum Derek R

*You might also want to follow steps in this tutorial:
Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec


 Start-up issues

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