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Windows 7: New Win7 install, now crashing on boot


14 Aug 2012   #1

Windows 7 Ultimate 64 bit
 
 
New Win7 install, now crashing on boot

Hi again all,

Another friend of mine bought a new Samsung laptop yesterday for her business and also bought Windows 7 Ultimate to use with it. She asked me to install it for her and I have done so, installed all drivers and doing one last restart before adding software, and now the machine will not boot up.

It wont even get to the Windows boot up stage, simply restarts straight after the Samsung screen when turning the laptop on.

I'm running a chkdsk now by botting up with the install disc.

What could be the problem? Is there anything I can do which won't need me to reinstall Windows? It's late and I want to go to bed:/

Thanks all,
StubbyHS

My System SpecsSystem Spec
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14 Aug 2012   #2

Windows 8 Core X64
 
 

Boot to Safe Mode with Networking by pressing F8 during boot. Select Disable Automatic Restart on System failure. See if you get a BSOD (Blue Screen error). If so copy it down and post here, that may help figure out what is happening.
My System SpecsSystem Spec
15 Aug 2012   #3
Microsoft MVP

 

What do you mean you installed all drivers? Did you think this was XP? Windows 7 is driver complete in the installer and quickly updated via optional Windows Updates when you enable Automatically get recommended drivers and updates for your hardware.

Only after all Updates are done should you import any drivers missing in Device manager from the Support Downloads webpage for the PC or Device.

If you changed out a bunch of drivers that Windows 7 wants then that could well be the problem.

What I would do is read over these steps for Clean Reinstall - Factory OEM Windows 7 which offer the Best Practices for Windows 7 install to assure you're getting a perfect install. Steps are the same for retail.

In addition I would reset the BIOS to defaults, set SATA controller to AHCI to try install. Check if you have an EFI BIOS which requires special steps including removing EFI Boot disk from BIOS Boot order or enabling Legacy BIOS.

Then wipe the HD using Diskpart Clean Command from the booted installer accessing DISKPART At PC Startup. Click Install now to Clean Install Windows 7
My System SpecsSystem Spec
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15 Aug 2012   #4

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by ztruker
Boot to Safe Mode with Networking by pressing F8 during boot. Select Disable Automatic Restart on System failure. See if you get a BSOD (Blue Screen error). If so copy it down and post here, that may help figure out what is happening.
Can't get into the HDD at all so I can't boot into Safe Mode.
Cheers though.

Quote   Quote: Originally Posted by gregrocker View Post
What do you mean you installed all drivers? Did you think this was XP? Windows 7 is driver complete in the installer and quickly updated via optional Windows Updates when you enable Automatically get recommended drivers and updates for your hardware.

Only after all Updates are done should you import any drivers missing in Device manager from the Support Downloads webpage for the PC or Device.

If you changed out a bunch of drivers that Windows 7 wants then that could well be the problem.

What I would do is read over these steps for Clean Reinstall - Factory OEM Windows 7 which offer the Best Practices for Windows 7 install to assure you're getting a perfect install. Steps are the same for retail.

In addition I would reset the BIOS to defaults, set SATA controller to AHCI to try install. Check if you have an EFI BIOS which requires special steps including removing EFI Boot disk from BIOS Boot order or enabling Legacy BIOS.

Then wipe the HD using Diskpart Clean Command from the booted installer accessing DISKPART At PC Startup. Click Install now to Clean Install Windows 7
Drivers from the manufacturer's website such as visual and sound drivers. I always thought this would be the best way to get the right drivers, but that tutorial you pointed me towards says otherwise....why is that?

Those are the steps I followed for a clean install, I have done many a clean install but have never encountered this problem before.

I will try those last steps you pointed out and let you know, but here's some more info...

Just went into BIOS and noticed my HDD Password is Frozen...Think there is a very high probability that these two issues are related but I am going to search the forums for this issue and see what I can find.

Thanks for the help.
My System SpecsSystem Spec
15 Aug 2012   #5
Microsoft MVP

 

Windows 7 is not XP. MS spent a billion dollars getting the drivers into the installer or quickly updated via optional Updates, even paying manufacturers under WHQL to build them so they wouldn't hold out as with Vista, and so MS would have them first.

Windows 7 is the authority on its own drivers. There is no need to swap any out unless performance dictates, e.g. Standard VGA placeholder display driver replaced with latest on OEM's Support Downloads webpage, chipset imported if (and only if) performance is off. We can help you determine this.

What do you mean HD password is frozen in BIOS? How exactly is it frozen. Try resetting BIOS to defaults: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS

Then set SATA controller to AHCI, unplug all other HD's and peripherals and try install again using the Best Practices in tutorial which are based on countless thousands of perfect clean reinstalls we've helped with here.
My System SpecsSystem Spec
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 New Win7 install, now crashing on boot




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