Start-up issues


  1. Derek R
    Posts : 1
    Win 7 64bit
       New #1

    Start-up issues


    Can anyone help with the following issue

    I keeping getting the following 2 black messages box notifications shortly after booting-up my laptop

    C:\windows\INSTAL~1\(73289~1\_EC2AB~1.EXE




    In addition to the second black message box (C:\windows\INSTAL~1\(4A65D~1\_A685C~1.EXE), I also recieve a 3rd white message box titled -16 bit MSDOS Subsystem

    This box has the following message

    The NTVDM CPU has encountered an illegal instruction

    CS:0de7IP:0ldfOP:0f 00 09 00 00


    Many thanks
      My Computer
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  3. gregrocker
    Posts : 50,642
       New #2

    Is this the original factory preinstall with all it's crapware and useless utilities interfering with Win7? If so consider a vastly superior Clean Reinstall - Factory OEM Windows 7 which will solve all performance problems not related to hardware.

    Work through these Troubleshooting Steps for Windows 7 establishing a Clean Boot, testing hardware, uninstalling any preinstalled crapware you don't use, checking the logs for repeat errors to google for resolution, cleaning up old files, optimizing per the Best Practices in tutorial.
      My Computer
    Quote Quote

  4. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #3

    Welcome to the forum Derek R

    *You might also want to follow steps in this tutorial:
    Troubleshoot Application Conflicts by Performing a Clean Startup
      My Computer
    Quote Quote

 

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