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Laptop freezes when charger is inserted/removed
Asus UX31E,x64 Windows 7 Home Premium(I also had ultimate before reformatting)
I have an ASUS UX31E. Pretty much since I first got it I have been experiencing this problem.
The problem being that occasionally when I remove or insert the charger into the laptop, it freezes. By completely freezing I mean screen freezing and the only option being to hold down the power button to force a power down.
It only happens occasionally though, not every time I remove or insert the power cable. Sometimes maybe a few times a day or even a week.
There isnt really any immediate or obvious similarity in what I am doing at the time of freezing although I have a suspicion it could be to do with the graphics card as it most happens when i am full screening something.
I have reformatted a bunch of times and this is still a problem, so i suspect its hardware. But when I phoned the ASUS customer service they said that the engineers would have to be able to recreate the problem.
I dont know what exactly triggers it! So i have to find out before sending it to get repaired!!
This is what it said in Event Viewer after one of these hangs.
Any help would really be appreciated, I keep losing all my work and its becoming such a pain!Code:Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 21/08/2012 09:37:43 Event ID: 41 Task Category: (63) Level: Critical Keywords: (2) User: SYSTEM Computer: Aseem-PC Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>2</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000002</Keywords> <TimeCreated SystemTime="2012-08-21T08:37:43.840004100Z" /> <EventRecordID>8534</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>Aseem-PC</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">0</Data> <Data Name="BugcheckParameter1">0x0</Data> <Data Name="BugcheckParameter2">0x0</Data> <Data Name="BugcheckParameter3">0x0</Data> <Data Name="BugcheckParameter4">0x0</Data> <Data Name="SleepInProgress">false</Data> <Data Name="PowerButtonTimestamp">0</Data> </EventData> </Event>
Thank you in advance for your help!
Thanks Amishra123