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HP laptop running Win 7 doesn't want to shut down
I'm writing about my friend's computer so I don't have all the info at my fingertips. It's about two years old. I know she has Windows 7 on it. She has been having trouble for a long time with the darned thing not wanting to shut down. I'm going to quote her description to me in an email and hope that someone has some ideas. I'm trying to help her out because she is not comfortable with going into forums and doing this.
"It turns off some times right away. But then a few times it sits and waits to shut off. If I close the lid it only shuts down the screen but the computer is still running. Then later it turns back on as I hear the start up tone. Then I can click off again and it shuts down. If I don't turn it off then it shuts down after it use all the power."