No audio, system freezes, even reboot after a while.


  1. imkvl
    Posts : 1
    Windows 7 Home Premium
       New #1

    No audio, system freezes, even reboot after a while.


    Hi,

    My HP Presario CQ62 acts strangely since last night. After playing videos and audios for a while, suddenly there is no audio when playing videos or audio clips and the system freezes and I turned it off. I just updated iTunes to the latest version and was syncing with the iPod. I also updated Avast free anti-virus to the latest version about 2 days ago. That was last night. This morning, I also experienced the same thing. I was also syncing using iTunes. I was using Chrome and after I closed it it would not start again. Then the system reboot itself. Recently I also use msconfig to uncheck HPMSGSVC.exe (and a few other options) because it was taking so much time to boot up.

    What is causing this suddenly no audio problem, among others, I described. Windows froze again after I typed the last sentence. I shutdown and restart windows. This happens after 1-3 hours of use since last night. Your insight is very much appreciated.
      My Computer
    Quote Quote

  3. AddRAM
    Posts : 13,576
    Windows 10 Pro x64
       New #2

    Do a system restore to an earlier date b4 the trouble started.
      My Computer
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  4. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #3

    imkvl,
    Help us to help you by:
    Update your SevenForums System Specs
    User CP (located on the top menu bar) |
    Your Profile | Edit System Spec     (left-hand column)

    To gather info, use Speccy (my favorite) or SIW or System Info

    In the System Manufacturer Block, enter:
    Ř Manufacturer and Model OR Custom build.
    Ř ADD the word laptop, desktop, netbook or tablet.
    For example:
    Toshiba Satellite L305D notebook.

    Provide full windows version info, for example:
    MS Windows 7 Ultimate SP1 64-bit

    Use the “Other Info” block for Optical Reader,
    Mouse, touchpad, wifi adapter, speakers, monitor, etc

    Scroll down and click on SAVE CHANGES.

    With Speccy, you can select with your mouse/touchpad info from the display
    and paste that info into your specs.

    SIW is a marvelous program, but the free version does not offer
    this capability.
      My Computer
    Quote Quote

 

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